American Express Hiring for Customer Service Analyst at Haryana, India Full Time

Description

You Lead the Way. We’ve Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.

Role Introduction

To provide a centralized client opening service across American Express to ensure compliance at client inception with the firm’s regulatory and statutory obligations.

Supporting other corporate teams with any queries Hours of Operations: Shift Flexibility is required with some Weekends “will” be working. To be the first point of contact for queries from Internal Stakeholder and provide support to the team who provide advice on professional standards, regulatory compliance, and risk management. This role may be subject to additional background verification checks.

Key Responsibilities and Duties include:

Client Inception

• Receiving and processing client inception forms to ensure clients and matters are opened in an efficient manner.

• Identifying and researching potential conflicts issues and where necessary escalating them to Business

Anti-Money Laundering

• Developing and maintaining a good understanding of anti-money laundering and financial crime legislation, and a comprehensive understanding of client due diligence requirements

• Maintaining a working understanding of the firm’s anti-money laundering and financial crime policies and procedures.

• Maintaining a good knowledge of potential red flags regarding the client and work types across the firm and the jurisdictions within which the firm’s clients are based

Compliance and Risk Management

• Ensuring prompt escalation of any compliance risks or issues within the Business team.

• Assisting in the review of matter risk assessments and implementing any necessary safeguards.

• Providing support to monitor and audit client opening and AML procedures and policies to ensure they are being followed across the firm.

• Undertaking such other duties as are broadly within the compliance and risk remit including new compliance regulations that may occur from time to time

Qualifications

• Graduate with About 2 Years with Experience

Technical Skills/Capabilities:

• Analytical, Problem Solving And Decision-Making Skills

• Ability To Write Clearly And express themselves well In Groups And One To One Conversations.

• Should have strong knowledge of Excel, MS Word/Power Point, MIS, Strong Communication Skill

• Vast Knowledge in MIS.

Knowledge of Platforms: Preferred –

• Cadence, Globe star, Orbis, Renovo, CLIC

Enterprise Leadership Behaviors

• Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

• Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

• Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Operations

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 21028612