American Express Hiring for Instructional Designer I at India Full Time

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

American Express entered the travel industry in 1915 and today is one of the world’s largest luxury travel and lifestyle services networks. Travel and Lifestyle Services (TLS) is a key component of the value proposition of the American Express premium card products. TLS is focused on delivering Travel and Lifestyle benefits which allow American Express to create differentiation and loyalty with premium Card Members.

Operating across the Global Travel & Lifestyle Servicing Organization, this position on the Global Talent & Engagement Team is responsible for the design and development of training, using performance consulting and instructional design techniques to assess needs, identify the root cause of business problems and create formal and informal learning solutions for TLS.

The successful candidate will have passion and experience in learning curriculum design and working closely with their team and SMEs to develop a range of learning solutions from live facilitator-led training to self-paced formal and informal online learning.

The successful candidate will:

• Work closely with stakeholders and subject matter experts (SMEs) to identify business, learning and performance objectives for new learning projects

• Apply adult learning theories into practical, application-based learning design and development with the ability to convert strategies to effective and engaging learning experiences.

• Design Virtual Instructor-led Training (VILT) materials using MS PowerPoint and Adobe Connect

• Write effective design outlines, scripts and storyboards for videos and eLearning

• Build interactive eLearning using authoring tools such as Articulate Storyline, Rise, Vyond and PowToon

• Run Train the Trainer (TTT) sessions when handing over learning solutions to Delivery teams

• Partner and collaborate in a team environment with other learning, communications, and knowledge management professionals and business partners to deliver globally consistent learning experiences

• Develop comprehensive measurement strategies for all learning solutions to demonstrate business impact and effectiveness

• Communicate effectively in visual, oral and written form and deliver engaging presentations to business leaders globally

• Acquire and apply new technology skills to instructional design practice.

This role may be subject to additional background verification checks.

Qualifications

• Highly proficient in written and spoken English

• Experience in designing learning solutions including instructor-led training (ILT), eLearning and video

• Proficiency with industry standard design software (e.g., Adobe Creative Suite, Storyline 360) preferred

• Project management and leadership competencies to achieve design target timelines

• Experience in contact center environments and travel industry preferred

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Operations

Primary Location: India-Haryana-Gurgaon

Other Locations: India

Schedule Full-time

Req ID: 22017196