Amex Hiring for Analyst I-Operations at Gurgaon Full Time

• Project Manage the implementation of Corporate Client Program and Global expense reports, in coordination with Account Development/Client Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client’s technologies and project team. This requires the successful candidate to be able to provide Consultation to corporate clients – on program build, data configuration and transmission procedures and protocols.
• Client Issue Resolution: Provide extraordinary customer issue resolution to Corporate Customer queries relating to program and expense/payment management. This requires customer centricity to understand each client need.
• Deep expertise required on CID Hierarchy build, Data Files, Secure File Transfer, @Work Reporting, Global onboarding process, KYC/AML process.
• Detail oriented individual with domain expertise to review and providing actionable insights.
• Demonstrate strong attention to detail and have analytical and problem-solving abilities.
• Ability to analyze external sources of information (Example: LexisNexis, D&B reports, SOS, etc.)
• Review all AmEx relationships at Obligor level and utilize SOS and other public tools as needed to verify legal entity
• Driving innovation and change by identifying trends and flagging opportunities for better customer experience
• Data analysis and presentation
• Report/Dashboard creation and change management
• Consulting account managers for insights and recommendations
• Other Departmental and administrative work
• Hours of Operations – ability to work in flexible shifts in a 24-Hour environment

• Bachelor’s Degree with minimum 4 years of analytical experience in a Customer Servicing environment with expertise on CID Hierarchy process.
• Working knowledge of Platforms(must): CMCARS, CAS, GREG, GIDM, SFT, GCCP, GDR, Cornerstone, MySetups
• Good working knowledge of all Corporate T&E and B2B AmEx products
• Deep knowledge of AXP user access management policies.
• Demonstrate strong attention to detail and have analytical and problem-solving abilities.
• Data Interpretation, visualization, and reporting
• Stakeholder and Client Management
• Proven ability to learn new skills in a technical environment
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
• A team player should possess the skills to work and support team members
• Behavioral Skills/Capabilities: Excellent communication skills both verbal and written – English
• The incumbent should have a performance rating of G2L2 or better in the last review
• Enterprise Leadership Behaviors
• Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.