Amex Hiring for Analyst – Operations at Gurgaon Full Time

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.

Job Description:

• The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such a Payments, Reconciliation, Account Maintenance, Credit Balance Refund, New Card Issuance, Financial Adjustments And Other Queries For Premium And High Value Customers.
• Complete All Transactions Agreed With The Customer And Adhere To All Timelines And Deadlines Set.
• Suggest Process Improvements / Changes To Achieve & Ensure “First Contact Resolution”.
• Conduct Root Cause Analysis Of Incoming Correspondence To Recommend Changes In Work Flows, Procedures, Servicing Levels, Based On Customers’ Demands To Meet Their Needs & Ensure Exceptional Quality Service Is Given At All Times.
• Handle All Written Customer Enquiries, Maintenance And Non-Se Disputes For Customers In A Timely And Accurate Manner.
• Ensure Smooth Functioning Of Cmm By Meeting Key Performance Indicators & Achieving Laid Down Slas.
• Work With Other Operations Departments And Customer Groups To Deliver Quality Service And Support New Product Launches, Promotions Etc
• Contribute Towards Team Goals By Strictly Managing Individual Productivity Targets.
• Ensure Complete Adherence To Approval Grid For Financial Adjustments By Team And Self.
• This role may be subject to additional background verification checks.

Minimum Qualification:

• Graduate with minimum 2 years of experience.
• Good communication skills both written and oral.
• Strong Analytical skills & attention to detail.
• High level of Customer sensitivity, commitment & service orientation.
• High result orientation.
• Ability to take independent decision & meet stringent deadlines
• Good Knowledge of Microsoft Tools: Excel & Power Point

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.