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Private Jobs / Private Sector
Amex Hiring for Credit & Collect Specialist at Gurgaon Full Time
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You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Job responsibilities include, but are not limited to the following:
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Cater to Card Member’s credit requirements by educating them about product features and spend capacity
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Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
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Meet metrics on VOCM, quality, contact efficiency and collection.
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Shift 24X7 This role may be subject to additional background verification checks.
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Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
- We are hiring Undergraduates/Graduates with 1-6 years of International BPO calling experience
- Excellent Communication Skills
- Comfortable working in 24/7 work environment
- Cater to Card Member’s credit requirements by educating them about product features and spend capacity
- Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
- Meet metrics on VOCM, quality, contact efficiency and collection.
- Shift 24X7 This role may be subject to additional background verification checks.
- Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.