Amex Hiring for Customer Care Professional at Gurgaon, Haryana, India Full Time

Job Description

You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Key Responsibilities:-

• Timely and Error Free processing of Merchant queries and ensuring a speedy resolution
• Providing best in class merchant experience by resolving Financial and Maintenance queries for UK based merchants.
• Perform various AML/KYC checks as per latest regulatory/Compliance directives and requirements.
• Ensuring all performance standards are met viz. business targets, First contact resolution, controls and compliance requirements etc.
• Liaising with the various affiliation channels to ensure this process runs smoothly (Third parties, Client Managers, Acquisition, Sitel, SRS, Genesis Agreements etc).
• Utilizing business knowledge to manage large strategic maintenance changes whilst maintaining relationship with SRS and Client Managers. This involves discussing and agreeing timeframes with key internal contacts in order to provide win-win solutions. Timely processing of Merchant Invoicing and effectively managing the Client managers and related stakeholders

Eligibility –

• Graduate

Key Skillset required: –

• Strong interpersonal, communication and listening skills
• Good Analytical Skills with Eye for Details.
• Having proficient in Excel Knowledge is an ad-on
• Demonstrated ability to effectively work in strenuous and challenging conditions.
• Proven problem-solving skills with a strong attention to detail.
• Demonstrated ability to work effectively within a team environment as well as independently.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.