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Amex Hiring for Customer Care Professional – Global New Accounts at Gurgaon Full Time
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You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Job Description:
In GNA Commercial, we onboard new Clients by setting up their hierarchies and issuing CM level cards. JAPA, EMEA & US markets are serviced here.
Purpose of the Role/Responsibilities:
This position is responsible for processing new applications for Corporate Clients. Performing appropriate checks against incoming Corporate Card Applications ensuring that AXP meets its regulatory requirements
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Verify the applicant’s ID Perform KYC checks
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Set Up of Accounts using relevant systems
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Perform credit checks
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Apply global limits
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SDN/OFAC checks
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Equifax score removal
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Liaising with internal Business Partners and External Clients (via phone or e-mail) with relation to any erroneous applications received and proactively drive behavior changes with the partners to improve the application content
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Review missing information
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Perform duplicate review
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High Value Client (HVC) processing
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Through Relationship Care manage the end to end journey of a cardmember application
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Supporting other corporate teams with any queries and/or escalations related to cardmember applications
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Maintaining daily work volumes and logging activity in appropriate formats in order to support productivity and timeliness measures. This roll will also include making Outbound Calls to collect Missing Information on the pending new applications.
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This position also includes performing checks on Company level and set up Corporate Hierarchies, onboard new clients.
Skills and Capabilities:
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Strong time and productivity management
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Highly customer-focused and result oriented
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Eye for detail and analytical skills -Excellent interpersonal and communication skills
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High initiative and energy level
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Multi tasking capabilities is a pre requisite
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Excellent business writing, communication and organisation skills
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Good problem solving ability
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Collaborative and influencing skills
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Quick learning curve
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Proficiency in Microsoft Office-Word, Excel, Power Point
Enterprise Leadership Behaviors:
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Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
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Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
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Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Qualification
- Graduate/Post Graduate
American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.