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Amex Hiring for Customer Service Analyst (Video Know Your Customer) at Gurgaon Full Time
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You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Job Description:
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Completing the Video KYC (know your customer) process for prospect customers in a timely and comprehensive manner to ensure customer satisfaction
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Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
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Presentable while interacting with customers
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Ensure error- free verification of card applications
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Deliver Employees, Customers and Shareholder metrics as per goals
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Brainstorm with the leaders and colleagues to recommend changes in workflows, procedures and service levels to meet customer needs and to enhance value proposition
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Adherence to quality and compliance guidelines
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Support all new initiatives in the New Accounts area
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Effective and efficient call handling
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Balance customer interests with the interests of American Express
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Behavioral Skills/Capabilities: Self-motivated and Organized to manage timelines.
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Graduate/Undergrad
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Functional Skills/Capabilities: Preferred Minimum 1Year Of Experience in Customer Handling
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MS Office Knowledge
Requirements:
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In compliant with Customer First Strategy
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High level of Customer sensitivity, commitment & service orientation
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Knowledge of KYC for Consumer & Corporate India Market
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Adhering to Blue Box Values
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High result orientation
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Good interpersonal skills
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Excellent verbal and written communication skills
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Flexibility to work
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Good analytical skills with an eye for details
Shift Timings:
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Shift window of the profile is 08:00 till 22:00 IST
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.