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Amex Hiring for Customer Service Professional at Gurgaon Full Time
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You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Job Description:
We are looking for an individual who is passionate about customers and interested in owning all aspects of the customer relationship. You will serve as a brand ambassador by delivering unsurpassed customer care through Relationship Care.
In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to request from Clients, evaluating and analyzing merchant account information and recommending tailored solutions to merchants that add value to their business. This role includes working back office requests received via Merchant Force.
In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to request from Clients, evaluating and analyzing merchant account information and recommending tailored solutions to merchants that add value to their business. This role includes working back office requests received via Merchant Force.
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To process set ups and maintenance for multi-currency merchants
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Responding to maintenance requests, analyzing & resolving outstanding issues before the requests are carried out.
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Carrying out bank changes
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Manage payment enquiries and processes for Merchant accounts
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Manage Merchant payment queries including bank fees, duplicate payments and incorrect payments
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Investigate rejected and/or missing payments to ensure sufficient due diligence is performed to attempt to correctly allocate payments to Merchants
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Action manual payment requests as per Merchants contractually terms
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Manage VAT accounts and VAT queries
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Manage gross pay invoices for Merchants with Gross Pay settlement option
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Ensure our Merchants are paid as per our contractual terms is key to providing best in class service to our Merchants.
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Managing relationship with stake holders
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Co-coordinate and effectively liaising between the various agencies in AmexEnsure the exitsting accounts comply with the lates Anti Money Laudering guidelines. Perform relevant checks to ensure the requirements are met.
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Effectively organize incoming work to meet/exceed the agreed timeframes and SLA for both internal and external customers
Qualification :-
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Strong interpersonal, communication and listening skills
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Good Analytical Skills with Eye for Details.
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Proficient in Excel Knowledge and effective financial domain.
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Demonstrated ability to effectively work in strenuous and challenging conditions.
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Ability to interpret data and effective calculative mindset.
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Proven problem-solving skills with a strong attention to detail.
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Demonstrated dependability/self-motivating skills
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Change Management Ability
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Demonstrated ability to work effectively within a team environment as well as independently.
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Eligibility – Graduate
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High levels of personal accountability and attention to detail are needed, along with the ability to manage multiple tasks simultaneously.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.