Amex Hiring for Support I – Finance at Gurgaon Full Time

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Roles & Responsibilities

The incumbent will handle queries received via calls and emails from colleagues and Vendors for JAPA/EMEA and US region.

The incumbent will primarily be responsible for the below mentioned activities:

• Liaise with different teams within P2P Ops and provide support on their queries related to
  • Purchase Requisitions
  • Purchase Order
  • Vendor onboarding
  • CAFAE
  • Invoices/ Rush payment
• Maintain close contact with power users / business partners, Technology, and other interface groups to resolve the query on priority
• Respond to calls and email queries within the agreed SLA timelines with a strong hold on the sentiment
• Ensure compliance with American Express policies and procedures

Qualification

• Candidate must be a graduate / post-graduate with minimum 2 + years of experience in procurement function.
• Working knowledge of Procurement tools like Ariba, Oracle etc. and Service Now would be an added advantage.
• Experience of handling in bound calls in an international process
• Knowledge of metrics such as CSAT, NPS and AHT
• Strong communication skills both verbal and written communication
• Good command over English language
• Flexibility to work with different countries (time-zones), groups, and business environment
• Knowledge of Microsoft Office applications i.e. Word, Power Point and Excel
• Demonstrated ability towards troubleshooting and query resolution.
• Must be detail oriented with good problem-solving skills.
• The incumbent would always be required to consistently understand and exceed customer’s requirements whilst ensuring effective team- work
• The incumbent should be able to maintain high accuracy, productivity standards and should have high willingness to learn.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.