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Private Jobs / Private Sector
Amex Hiring for Travel Counsellor I at Gurgaon Full Time
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You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Purpose of the Role:
The candidate is required to work on GDS, action PNRs, issue refunds, air tickets, drive hotel & car invoices etc.
Responsibilities-
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The candidate is required to work on GDS, action PNRs, issue refunds, air tickets, drive hotel & car invoices etc. Should have sound knowledge of GDS – sabre, should be able read/articulate fare rules and ticket the booking
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Should be able to read and interpret fare rules in GDS, fare sheets and apply the same while issuing tickets.
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Candidate will be required to action PNRs and ensure SLA adherence
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Should have excellent understanding of travel business to ensure smooth day to day operations
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Candidate should be result oriented and should be able to resolve queries from market
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Should be a self-starter & quick learner with ability to multi-task
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The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of
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Should be able to maintain excellent quality along with high productivity
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Graduate With 2-3 Years of experience in travel industry. Degree/Diploma in Travel – Air Fares & Ticketing
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The incumbent shall ensure compliance with SLA and other internal guidelines, policies related to the business area he/she will be part of.
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Should be able to maintain excellent quality along with high productivity.
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The candidate would always be required understand and consistently exceed customer’s expectations whilst ensuring effective teamwork
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Should have an eye for detail with high focus on quality and controls
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Flexible to work 365 days, 24/7 environment knowledge of ms-office, specially excel, multi-tasking and effective time management skills. knowledge of Amex travel systems: sabre/central command will be an added advantage
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.