Anubha Soft Solutions Hiring for Reputed Health insurance Company at Warangal, Telangana Full Time

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**Job Title:** Team Leader – Health Insurance

**Location:** [City, State]

**Department:** Health Insurance

**Reports To:** [Manager’s Title]

**Job Summary:**
As the Team Leader for the Health Insurance department, you will oversee and guide a team of insurance professionals to ensure high-quality service delivery and efficient operations. Your role involves managing daily activities, driving performance, and ensuring compliance with industry regulations. You will act as a key liaison between your team and upper management, and contribute to strategic planning and process improvements.

**Key Responsibilities:**

1. **Team Management:**
– Lead, mentor, and support a team of health insurance professionals, including setting goals, providing feedback, and conducting performance evaluations.
– Facilitate training and development programs to enhance team skills and knowledge.

2. **Operational Oversight:**
– Monitor daily operations to ensure adherence to company policies and industry regulations.
– Manage workflow and resource allocation to meet service level agreements and performance targets.
– Address and resolve complex issues and escalations from team members or clients.

3. **Customer Service:**
– Ensure the delivery of exceptional customer service by resolving client inquiries and complaints efficiently.
– Implement strategies to improve customer satisfaction and retention.

4. **Compliance and Quality Assurance:**
– Ensure compliance with health insurance regulations, company policies, and industry standards.
– Conduct regular audits and quality checks to maintain high service standards.

5. **Reporting and Analysis:**
– Prepare and present reports on team performance, operational metrics, and other key performance indicators (KPIs) to upper management.
– Analyze data to identify trends and areas for improvement, and implement action plans as necessary.

6. **Process Improvement:**
– Identify opportunities for process enhancements and implement best practices to improve efficiency and effectiveness.
– Collaborate with other departments to drive cross-functional initiatives and support company goals.

7. **Strategic Planning:**
– Contribute to strategic planning and decision-making processes by providing insights and recommendations based on team performance and industry trends.
– Participate in the development of policies and procedures to align with organizational objectives.

**Qualifications:**

– **Education:** Bachelors degree
– **Experience:** Minimum 10 years of experience in health insurance or any marketing field