ANZ Banking Group Hiring For Subject Matter Expert at India Full Time

Job Number: – IND033377

Description

An innovative, flexible and collaborative work environment

Join a team of diverse professionals to keep the bank safe for our customers and our people.

Utilize your experience and expertise to uplift and successfully deliver customer value at pace.

About The Role

Role Location: Bangalore

Role Type: Full Time

The position is required to marginally supervise operations and support the investigation for retail & institution segment customer enquiries in relation to trace, recall of funds, missing funds,, Back valuation etc. Actively participate in system enhancement testing and validation for impacted channels such as Payments core system and workflow automation platforms. Skilfully communicate with internal and external stake holders and manage conversations with tact and professionalism

To grow and be successful in this role you will ideally be acquainted with the following:

Consistently meet targets in terms of quality and accuracy to ensure that requests/transactions are actioned within SLAs

Good knowledge of retail segment products and various payment channels.

Knowledge about APCA & BECS guidelines.

Perform RCA on incidents & quality issues and drive process improvements.

Hands on experience in PEGA CERS, CARbe, CAP, CACHE, VISION+ & EODSF applications is preferred.

Minimum 3-4 years of experience in customer investigation process and handling complex investigation enquiries.

Drive process improvements and explore automation opportunities.

Resolve and/or escalate complex matters to TL/ Manager in a timely manner and ensure closure of issue.

Take responsibility for keeping the team informed on policy/ procedural/operational/training issues.

Experience in managing functional enhancement and defect fixes in critical application will be considered.

• Manage escalations accurately and promptly keeping the PL/TL in loop

Identify Opportunities for Process improvement and drive implementation and recommendations via the Team Leade

About You

‘Must have’ knowledge, skills and experiences

List key ‘must have’ knowledge, skills, experiences (KSE) that are relevant to this role. ‘Must haves’ are critical and fundamental KSEs to perform the role.

The ‘must have’ knowledge, skill and experience (KSE) the role requires are:

Minimum of 5 years banking experience in customer investigations in relation to payments investigations in relation to SWIFT and RTGS mode. .

Good Communication skills and AOM knowledge is preferred to support TL/Manager with AOM variance/ Load meetings

Ability to work under pressure and meet cut-offs and good managerial skills to lead team members effectively to achieve the corporate goal

Desire education/graduate in finance

Computer knowledge and skills, and familiarity with applications, MS Office suite

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We’re just as focused on seeing our people thrive as well as our customers. We’ll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number IND033377

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