Appbroda Hiring for Customer Success Manager at Remote Full Time

Appbroda

A company founded by 2 BITSians with a simple mission statement – “App Business Made Easy”. We are building a SaaS company focused on the needs of SMB App Developers from around the world. This is a $15Billion+ opportunity which is ripe for disruption especially with increasing internet penetration, adoption and digitization of businesses. We are profitable from Day-1 and are already growing at breakneck speeds and solving some really hard problems. We are a team of 40+ people.

Culture

We are completely remote and building a unique culture that allows you supreme flexibility in leaves. We believe your work should talk for itself and hence focus on KRA and projects.

Positions Open: 2 Role: Customer Success Manager

· Roles & Responsibilities

Responsibilities

· Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.

· Ensures all customers are successfully using the product or service they’ve purchased from the company.

· Is often the first port of call for customers and is available to answer any inbound questions.

· Give customer the onboarding, gather feedback and notifying them about the new features

· Managing the Customer Success Team

· Customer Research: Understanding Needs and Value

· Long-Term Customer Relationship Management

· Periodic Health Checks

· Proactive Problem Solving and Handling Account Escalations

Skills Required

· B2B Marketing

· Customer Retention

· SaaS and Excellent communication skills (Verbal and Written both).

· Good problem-solving abilities.

· The required person should have the drive to learn and improve every day.

· Strong organizational and presentation skills

· Leadership skills—customer success managers often take on leadership roles for the customer success team

· A tendency for relationship building

· Proactive problem resolution

Job Type: Full-time

Schedule:

• Day shift
• Evening shift
• Morning shift

Ability to commute/relocate:

• Remote: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 6376282374