Full Job Description
Key Responsibilities
Provides support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
Carries out recommended updates to the service lifecycle including patching, point releases and major upgrades.
Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies.
Uses incident and outage trend data to recommend technology or process changes to improve stability and reliability of service.
Monitors specific IT service or set of services for availability and performance and reports anomalies through predefined process.
Creates and maintains technical and end-user documentation for specific IT service or set of services is maintained.
Strong knowledge on configure storage arrays on NetApp platform (Cluster OnTap), Also deep understanding and supporting of EMC products like XtremIO, Unity, VMAX, Cisco SAN fabric MDS switches.
Has worked in the migration and support project which included the data migration both on EMC and NetApp platform
Able to manage the project independently
Knowledge on the data replication/ protection methods like Snapmirror /Snap vault / Snap manager products (Snap center)
Able to support monitoring tools like Ontap Unified manager and Oncommand Insight (OCUM and OCI)
Extensive working knowledge on NetApp CDOT hardware including the All flash technology
Configure, reallocate, manage or remove storage volumes at the operating system level to meet service requests.
Configure and manage fabric zoning using Cisco MDS
Storage systems check: Monitor and alert failures within external arrays, tape libraries and SAN fabric components in order to identify and rectify potential hardware failures.
Providing support for Enterprise Storage Infrastructure, respond to and resolve escalated issues. Escalate to and manage external service providers or vendors until problem resolution.
Vendor management
Monitor, review and optimize the performance and connectivity of the SAN environment. (NetApp /EMC)
Develop reporting mechanisms on weekly, monthly basis to ensure conformance to business SLAs.
Troubleshoot Performances issues
Drive the root cause analysis
Should be able to handle technical escalations from L1 & L2 teams.
Mentoring & knowledge transfer to L1 & L2 teams for performance improvement
Cloud exposure is a plus but not mandatory
Profile:
This person should have a minimum of 8+ years of relevant experience in storage administration
Certifications in storage related technologies is recommended
Experience with Configuration, implementation, administration and supporting Storage Infrastructure based on CDOT technologies
Experience with Configuration, administration and management of Cisco MDS Switches based SAN Fabric
Experience and understanding of LUNs, Volumes, RAID configuration.
Experience with storage management tools like OCUM/ OCI/ WFA and EMC performance tools
Excellent troubleshooting skills.
Experience in designing, implementing and supporting backup/recovery solutions.
Excellent verbal and written communication skills.
Working Knowledge on HP Unix, Solaris & Windows Operating Systems
Client Environment:
EMC XtremIO, Unity, NetApp all flash and hybrid arrays, Cisco SAN fabric MDS switches
Functional Knowledge
Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
Business Expertise
Understands key business drivers; uses this understanding to accomplish own work
Leadership
No supervisory responsibilities but provides informal guidance to new team members
Problem Solving
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impact
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills
Explains complex information to others in straightforward situations
Criteria for Evaluation
Implementation and problem resolution skills on EMC storage, SAN Fabric on Cisco MDS Switches. Architecting and Designing SAN solutions are added advantage.
Excellent verbal and written Communication Skills
Working in teams
Flexibility
Qualifications
Education:
Bachelor’s Degree
Skills
Certifications:
Languages:
Years of Experience:
4 – 7 Years
Work Experience:
Additional Information
Travel:
No
Relocation Eligible:
Yes
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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