Min Criteria: Minimum 1-2 years of professional experience working with Customer Support, great communication skills, and proficiency in MS excel. Prior experience working in a B2B SaaS company is preferable.
CTC: 3-5 LPA
Location:
Both remote and on-site opportunities are available. In case of remote working, you might need to travel to Bhopal when needed. Bhopal airport is well connected to major cities and just 2 hours away from anywhere in India. Our state-of-the-art campus is just 5 mins from Airport, with facilities including a Swimming pool, Badminton Court, TT, Volleyball, Pool, Guest House, 5 Star Cafeteria, and our own outdoor Go-karting track.
About Appointy
Appointy India is a high-growth bootstrapped platform-as-a-product company with 50+ team members looking to grow to $50M revenue in the next 3 years.
Our platform, called SaaStack is a low code SaaS development platform that allows the development of SaaS applications in record time. We also provide support service on the SaaStack platform to SaaS companies across the world including appointy.com which is headquartered in Singapore and has an office in the US.
We are a collaborative and fun-loving bunch of people who believe that employees can be more than just coworkers. Individuals here treat each other with respect and kindness and we organize regular activities and https://lifeat.appointy.com/bonjour-monsieur-appointy-international-offsite-4-paris-brussles-amsterdam/ to promote meaningful interactions between the team.
You can read more about the work, culture, and people at Appointy on ourhttp://lifeat.appointy.com/, or follow us on https://www.linkedin.com/company/appointyindia/mycompany/?viewAsMember=true, https://www.facebook.com/appointy/ , or https://www.instagram.com/appointyscheduling/?hl=en.
We are looking to hire technically strong and customer-centric folks for our customer support team, who will act as our sole conversation touchpoint to our small to mid-market customers for the SaaS product. You will regularly engage with new customers and help them get onboard our online scheduling product and troubleshooting.
The foundation of this profile is a precise understanding of our solution, great communication skills, and the ability to troubleshoot customer queries. Anyone who likes to troubleshoot, get to the root cause and solve problems and helping customers resolve their issues are a natural fit for the customer support team.
What will you do?
A crucial aspect of the job is fast and clear communication with the team. All communication is done via Slack/email/phone, which means that our ideal candidate for the profile will respond quickly to Slack questions and will not hesitate to reach out and discuss concerns, questions, or issues with the team.
What do we seek?
Please note that applying to multiple jobs/roles will work against your favour. We expect everyone to apply only for the role that they are really interested in. However, during the interview process, if the panel members strongly feel that someone might be better suited for another role, we will check with the candidate about their interest and inclination towards that role and subsequently interview them for that role. We look for clarity and self-awareness in where your strengths lie, and what you are interested in. So please apply only to the role that you are inclined towards.
Job Type: Full-time
Salary: ₹300,000.00 – ₹500,000.00 per year
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