Appointy India Hiring for Customer Support Executive at Bhopal Full Time

Min Criteria: Minimum 1-2 years of professional experience working with Customer Support, great communication skills, and proficiency in MS excel. Prior experience working in a B2B SaaS company is preferable.

CTC: 3-5 LPA

Location:

Both remote and on-site opportunities are available. In case of remote working, you might need to travel to Bhopal when needed. Bhopal airport is well connected to major cities and just 2 hours away from anywhere in India. Our state-of-the-art campus is just 5 mins from Airport, with facilities including a Swimming pool, Badminton Court, TT, Volleyball, Pool, Guest House, 5 Star Cafeteria, and our own outdoor Go-karting track.

About Appointy

Appointy India is a high-growth bootstrapped platform-as-a-product company with 50+ team members looking to grow to $50M revenue in the next 3 years.

Our platform, called SaaStack is a low code SaaS development platform that allows the development of SaaS applications in record time. We also provide support service on the SaaStack platform to SaaS companies across the world including appointy.com which is headquartered in Singapore and has an office in the US.

We are a collaborative and fun-loving bunch of people who believe that employees can be more than just coworkers. Individuals here treat each other with respect and kindness and we organize regular activities and https://lifeat.appointy.com/bonjour-monsieur-appointy-international-offsite-4-paris-brussles-amsterdam/ to promote meaningful interactions between the team.

You can read more about the work, culture, and people at Appointy on ourhttp://lifeat.appointy.com/, or follow us on https://www.linkedin.com/company/appointyindia/mycompany/?viewAsMember=true, https://www.facebook.com/appointy/ , or https://www.instagram.com/appointyscheduling/?hl=en.

We are looking to hire technically strong and customer-centric folks for our customer support team, who will act as our sole conversation touchpoint to our small to mid-market customers for the SaaS product. You will regularly engage with new customers and help them get onboard our online scheduling product and troubleshooting.

The foundation of this profile is a precise understanding of our solution, great communication skills, and the ability to troubleshoot customer queries. Anyone who likes to troubleshoot, get to the root cause and solve problems and helping customers resolve their issues are a natural fit for the customer support team.

What will you do?

• Build customer relationships and drive product adoption by engaging via inbound customer chat, calls, and emails.

• Taking ownership of customer issues reported and seeing problems through to resolution

• Collect, record, and manage customer feedback

• Product demonstration and customer onboarding assistance via screen-sharing sessions and calls

• Provide product training to customer and coordinate with the customer on User Training

• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Ensure proper recording and closure of all issues

• Prepare accurate and timely reports

• Document knowledge in the form of knowledge base tech notes and articles

A crucial aspect of the job is fast and clear communication with the team. All communication is done via Slack/email/phone, which means that our ideal candidate for the profile will respond quickly to Slack questions and will not hesitate to reach out and discuss concerns, questions, or issues with the team.

What do we seek?

• Clear, concise and effective written and oral communication skills

• Empathy towards customers and understanding their needs.

• Ability to respond to customer queries on chat and email

• Ability to deal effectively with customer complaints to enable customer satisfaction

• Experience with handling emails, taking calls and feedback, resolving queries

• Ability to communicate effectively and work in a cross-functional team.

• Ability to thrive in a fast-paced performance-driven environment.

• Interest, curiosity, and openness to learning new technologies.

• Flexibility in working in different shifts/regions/markets.

• Prior experience in B2B / product companies is an added bonus.

Please note that applying to multiple jobs/roles will work against your favour. We expect everyone to apply only for the role that they are really interested in. However, during the interview process, if the panel members strongly feel that someone might be better suited for another role, we will check with the candidate about their interest and inclination towards that role and subsequently interview them for that role. We look for clarity and self-awareness in where your strengths lie, and what you are interested in. So please apply only to the role that you are inclined towards.

Job Type: Full-time

Salary: ₹300,000.00 – ₹500,000.00 per year