ARA Resources Hiring for Customer Relationship Manager at Mumbai Full Time

About the Company:

ARA’s client is a leading is the real-estate development company, and they are into major Indian technology, engineering, construction, manufacturing, and financial services conglomerate, with global operations. They addresses critical needs in key sectors – Hydrocarbon, Infrastructure, Power, Process Industries and Defence – for customers in over 30 countries around the world. They engaged in core high impact sectors of the economy and their integrated capabilities span the entire spectrum of ‘design to deliver’. With over 8 decades of a strong, customer focused approach and a continuous quest for world-class quality, They have unmatched expertise across Technology, Engineering, Construction, Infrastructure Projects, and Manufacturing

The Role:

The person will be responsible for managing end to end customer relationship activities.

Will coordinate with sales & marketing team.

Key Responsibilities:

• Develop & execute customer relationship management campaigns to increase customer loyalty
• Prepare a set of universal customer relationship procedures & apply them at every level of the company
• Analyze customer behaviour and measure their impact on business outcomes to update strategies
• Maintain smooth communication with customers and promptly reply to their queries
• Respond and resolve customer complaints quickly and efficiently
• Run effective promotional activities to optimize sales growth and customer retention
• Identify new and more cost-efficient communication channels with customer
• Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
• To be completely abreast with the product knowledge & sales process
• To take ownership of all the leads & religiously follow them for desired closure
• To keep thoroughly abreast with competition & their activities including current pricing, offers, special features of the project & any other relevant information helpful for sales
• Keep updated & informed all HFI Activities & their connect with the customers
• Seek help & regular information from CRM & Marketing department to ensure relevant feedback to the customers

Key Skills and Qualifications

Excellent Communication

7+ years of experience in CRM