Full Job Description
Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability, and Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
Job Description
GENERAL SCOPE & SUMMARY
Provides administrative and clerical support to relieve department managers or staff of administrative details. May coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail. Researches, compiles and proofs word processing assignments. Operates automated office equipment. May be assigned to various functional areas of the company. Provides administrative support for an organization/department. Activities include a variety of secretarial and administrative duties such as: travel arrangements, calendar maintenance/scheduling, departmental reporting, presentation preparation, meeting coordination etc.
PRIMARY ROLE & RESPONSIBILITIES
Performs administrative and office support activities for multiple supervisors.Fields telephone calls, receiving and directing visitors, word processing, filing, and faxing.With supervision, updates reports or databases for an organization/department (i.e., for a sales team; updates SalesForce database for a sales team; use of Hoovers or other internet research tools).
Qualifications
SPECIALIZED KNOWLEDGE & SKILLS
Working knowledge of Microsoft Suite.Ability to communicate complex information to all levels of company personnel; use good judgment in relaying information, some of which may be sensitive or confidential; have a sense of urgency.Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.Works to complete objectives, with limited oversight.Ability to determine best approach to achieve solutions/objectives.Contributes to fulfillment of project and organizational objectives.
JOB REQUIREMENTS
4 + years of experience.Fluency, both verbal and written, in English language.Physical requirements include sitting for long periods of time. May be required to process or deliver mail or small courier packages. If acting as Key Operator for copies/scanner/fax equipment, duties require changing ink and toner and loading paper.
Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.
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