Astreya Partners Hiring for Systems Administrator II at Hyderabad, Telangana Full Time

Full Job Description
What this Job Entails:
The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical ‘systems administration’, including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.
Scope:
Applies company policies and procedures to resolve a variety of issues

Works on problems of moderate scope

Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
Monitor ticket queue and IM channels

Monitor and participate in managing systems and infrastructure

Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.

Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary

Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.

Provide out of business hours support for any scheduled time sensitive upgrades

Provide 24/7 on-call support for critical system’s outages

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor’s degree (B.S/B.A) from four-college or university and 4 to 8 years’ related experience and/or training; or equivalent combination of education and experience

Builds productive internal and external working relationships

Exercises judgment within defined procedures and practices to determine appropriate action

Comfortable with building and managing various servers

Experience with networking management, configurations and changes

Experience with systems and networking troubleshooting to identify the root cause and fixes

Knowledgeable about ticket systems and follow processes

Good communication and writing skills
Preferred Qualifications:
Automation and scripting experience

Linux Admin, Windows Admin, Scripting, Ticket Management, Networking
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

Employment in the fast-growing IT space providing you with a variety of career options

Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

Introduction to new ways of working and awesome technologies

Career paths to help you establish where you want to go

Focus on internal promotion and internal mobility – we love to build teams from within

Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

Education Assistance

Dedicated management to provide you with on point leadership and care

Numerous on the job perks

Market competitive compensation and insurance, health and wellness benefits