Astreya Partners Hiring for Systems Administrator III at Hyderabad, Telangana Full Time

Full Job Description
What this Job Entails:
The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical ‘systems administration’, including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.

Scope:
Resolves a wide range of issues in creative ways

Seasoned, experienced professional with a full understanding of their specialty

Works on problems of a diverse scope

Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:
Monitor ticket queue and IM channels

Monitor and participate in managing systems and infrastructure

Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.

Manage and resolve troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary

Maintain contact with 3rd parties and represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.

Provide out of business hours support for any scheduled time sensitive upgrades

Provide 24/7 on-call support for critical system’s outages

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:
Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

Networks with senior internal and external personnel in own area of expertise

Demonstrates good judgment in selecting methods and techniques for obtaining solutions

Comfortable with building and managing various servers

Experience with networking management, configurations and changes

Experience with systems and networking troubleshooting to identify the root cause and fixes

Knowledgeable about ticket systems and follow processes

Strong communication and writing skills

Preferred Qualifications:
10 years plus experience in IT Systems Administration experience managing remote and on-site infrastructure covering a variety of operational areas

Leading a team of Systems Administrators in a 24×7 environment

Bachelor’s degree in Computer Science or similar

Google Workspace administration

Linux systems administration

Windows systems administration

Excellent interpersonal and communication silks

Able to resolve complex issues in effective ways

Automation and scripting experience

Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

Employment in the fast-growing IT space providing you with a variety of career options

Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

Introduction to new ways of working and awesome technologies

Career paths to help you establish where you want to go

Focus on internal promotion and internal mobility – we love to build teams from within

Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

Education Assistance

Dedicated management to provide you with on point leadership and care

Numerous on the job perks

Market competitive compensation and insurance, health and wellness benefits