you’ll be our: Area vehicle service manager

you’ll be based at the Zonal office (Chennai/ Delhi/ Kolkata/ Bangalore/Pune)

you’ll be Aligned with Zonal Vehicle service manager

you’ll be a member of: service delivery team

What you’ll do at Ather:

Ensure that the KPIs of the Service teams are met while keeping in mind great Customer Experience – at Service center locations
Monitor and Control the service quality as per Ather standards, through the adoption of best practices and Service SOPs at Service Centre and for the Service Fleet
Monitor customer complaints, Ensure redressal, and initiate necessary corrective actions
PDI (support) / Warranty Management
Provide technical support to the Service team across locations
Plan and support service marketing activities in the city
Support establishment of Vehicle Service set up in all launch markets
Support Service Strategy team to document Service SOPs and Service Manual
Ensure high level of competence for the Service Centre and Service Fleet teams through Training Needs Analysis

Here’s what we are looking for:

Experience in After Sales Operations and strong team management and collaboration skills
You need a customer-first attitude and an ability to anticipate customer needs and exceed expectations.
A fair understanding of EV technology is a definite plus.
Demonstrates an ability to control operational costs, and improvise tools/equipment, and SOPs to minimize costs.
Demonstrate the ability to scale operations and showcase value improvement

You bring to Ather:

We are looking for a Graduate in Business/Engineering from a Tier I/Tier II Institute
6-10 years of experience in managing service delivery operations (team of 20+ or multiple workshops)

COMPETENCIES:

BEHAVIORAL

PERSONAL TRAITS

Ather Energy Hiring for Area Vehicle Service Manager at Jaipur, Rajasthan, India Full Time

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