Autodesk Hiring for Product Manager, Voice and Telephony at Bengaluru, India Full Time

Job Requisition ID #

23WD71875

Position Overview

Are you looking for a high-energy team within an enterprise, B2B software company where you can drive value for our go-to-market teams and our customers? Are you looking for a company with a vision to imagine, design, and create a better world? This is a Product Management role in the Enterprise Systems & Experience (ESE) team, which is Autodesk’s Information Technology (IT) organization. We ideate, plan, build and run the foundation for Autodesk. We are not a traditional IT organization; we build platforms that help our employees drive value for our customers. In addition, we are transforming our culture and embracing a product-led mindset while focusing on engineering best practices like CI/CD, disciplined agile delivery, design thinking.

As a Product Manager with a deep understanding of the voice and telephony domain, you play a pivotal role in driving the strategic direction, development, and success of the products that our go-to-market teams leverage to operate, scale, and drive customer value. Under the guidance of a Senior Product Manager, you will work closely with cross-functional teams, including enterprise architecture, engineering, design, and our Customer Success and Sales organizations to ensure the successful delivery and ongoing improvement of our solutions. You will be responsible for understanding user needs, contributing to the product roadmap, authoring product requirements documents and user stories, and embedding with a scrum team.

Responsibilities

• Help develop and execute the product roadmap for the voice and telephony domain, aligning with the overall company vision and objectives

• Collaborate with stakeholders to gather insights and identify user pain points, needs, and opportunities

• Leveraging data and research, define and prioritize product features and requirements based on business impact

• Create detailed PRDs, user stories, and acceptance criteria to guide development and ensure alignment with user needs

• Collaborate with architecture to provide scalable and stable solutions that align to enterprise architecture principles

• Work closely with engineering teams to drive the successful implementation and delivery of customer success products and features

• Collaborate with design teams to ensure intuitive and user-friendly interfaces that enhance the user experience

• Monitor key product metrics and analyse data to measure product performance, identify areas for improvement, and make data-driven decisions

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field

• Proven experience (5+ years) in Product Management

• Proven experience building products within the contact center domain, preferably managing global voice and telephony platforms

• Excellent analytical skills with the ability to gather and interpret data to make informed product decisions

• Demonstrated experience in driving product strategy, roadmap development, and product lifecycle management

• Ability to collaborate effectively with cross-functional teams and manage multiple stakeholders

• Strong written and verbal communication skills, with the ability to present complex concepts in a clear and concise manner

• Experience with Agile development methodologies and tools such as JIRA

• Familiarity with Service Cloud Voice, Genesys, Gong, CRM systems, and related technologies is highly desirable

• Proactive mindset, ability to take ownership, and willingness to adapt in a fast-paced, dynamic environment

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

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