Automation Anywhere, Inc. Hiring for IT Support Engineer at Bengaluru, India Full Time

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate business processes with intelligent software bots – AI-powered, digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience, and more engaged employees. The company offers the world’s only cloud-native, web-based intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics. Automation Anywhere has deployed nearly 3 million bots to support some of the world’s largest enterprises across all industries in more than 90 countries. For more information about our portfolio, please visit us at www.automationanywhere.com

Job Overview

• This position is responsible for monitoring and maintaining the performance of computer systems and networks of Automation Anywhere.

• Identify problems, isolate root causes and initiate corrective actions.

• Monitor applications, databases and infrastructure components to ensure services level agreements (SLAs) are met, trends leading to problems are identified, proactive actions are taken; and, when needed, immediate problem management activities are addressed.

• Work on problems of diverse scope where analysis of data requires the evaluation of identifiable factors. Demonstrate good judgment in selecting methods and techniques for obtaining solutions.

• Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines.

• Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Decisions are made with greater freedom and discretion, including recommendations that are subject to approval on matters that may affect multiple departments across AA.

Responsibilities:

• Troubleshoot Palo Alto firewall configurations remotely supporting all managed firewall solutions including remote offices.

• Configure and manage cisco & cisco Meraki devices globally.

• Develop, implement, and update security principles, configurations and implementations.

• Implement, configure and troubleshoot VPN’s and Secure Remote related issues.

• Implemented Zone-Based Firewalling and Security Rules on the Palo Alto Firewall.

• Implemented IPS, DLP and UTM features on the Palo Alto firewall for added security purposes.

• Proactive IT support in the new hire’s onboarding and while at Employee EXIT.

• Prioritizing and managing many open cases at one time.

• Installing and configuring computer hardware operating systems and applications.

• Monitoring and maintaining computer systems and networks.

• Talking to staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.

• Maintaining relevant computer hardware and back up hardware.

• Troubleshooting system and network problems and diagnosing and solving hardware or software faults and replace parts as required.

• Helping create environments for testing before release

• The responsibility of ensuring all Servers & other machines are backed up on the cloud, in the network and off-site.

• Following diagrams and written instructions to repair a fault or set up a system.

• Supporting the roll-out of new applications.

• Setting up new users’ accounts and profiles and dealing with password issues.

• Responding within agreed time limits to call-outs.

• Working continuously on a task until completion (or referral to third parties, if appropriate).

• Testing and evaluating new technology.

• Odd Hour/Weekend support in case of any planned upgrades or server fixes.

• During times of emergencies, outages and project planned work; be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the rollout of the system is successful.

• Perform other job-related duties as assigned.

• Document issue resolutions for future reference.

Skills & Competencies

• Palo Alto Firewall configurations and Implementation.

• Palo Alto Firewall Administration

• Cisco & Cisco Meraki configurations, administration and implementation

• Understanding of TCP/IP network technologies (subnets, routing, troubleshooting).

• Solid Understanding of data networking concepts & troubleshooting.

• Previous experience designing and implementing solutions for LAN/WAN and Wi-Fi in large global in enterprise environments.

• Detailed understanding that includes: TCP/IP routing protocols, MPLS, NAT, DNS, firewall policies, geo-load balancing, VPN technologies, switching, Security, QoS, Wi-Fi, Network Management and Monitoring Software

• Troubleshooting Experience with Windows XP / VISTA / 7 / 8 / 8.1 and 10.

• Troubleshooting Experience with Windows Server 2000 / 2003 / 2008 & 2012.

• Hands on experience of Linux/Unix/Windows Platforms with System Administration, Monitoring Solutions, Virtualization, Storage Management.

• Experience with Active Directory, GPOs, DNS, DHCP and IIS.

• Good idea about e-mail client like MS Outlook configuration & troubleshooting.

• Experience with VOIP system.

• Experience with Virtualization technologies like Citrix, VMware, Hyper-V and Oracle Virtual Box.

• Experience on Cloud services on Azure/ Amazon etc.

• Hands on in Shell, MS Build, and PowerShell scripting language, administration of systems.

• Version Control System integrations like TFS, SVN, VSS Etc.

• Proficient with Microsoft Office Suite.

Work Experience: Typically, 6+ years of related work experience.

Education Requirements: Bachelor’s degree or Diploma in IT/Computer Science with relevant work exposure.

Equal Opportunity Employer Automation Anywhere is an equal opportunity employer – M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant’s race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.