Avalara Looking For Associate Analyst at Pune, Maharashtra, Full Time

We are looking for an Associate Analyst to join our fast-paced, dynamic company. This is a great opportunity for a candidate to work in an innovative environment and grow within our business. The Associate Analyst will be part of a dynamic team that migrates between the various compliance teams as required. As a member of the team, the Associate Analyst will work directly work with Customers for validating completeness of Returns Customer during the onboarding process prior to handoff to Compliance for their first filing.

Responsibilities

Essential Duties and Responsibilities:

• On-board customers to Sales & Use tax Returns platform for successfully managing Compliance cycle (monthly, quarterly, semi-annual, annual) based on the jurisdictional requirement
• Connect with Customers to set-up returns for periodic filing
• Follow checklist to perform required validations for the returns’ set-up
• Notify and provide support to the customers of missing or incorrect information and getting it updated to improve customer satisfaction and establish a seamless on-boarding process
• Ensure completion of the requirements specified in the validation checklist ahead of the filing/locking period prior to Compliance hand-off
• Actively communicate with GoLive, Customer account manager, Compliance teams to resolve Process challenges, bottlenecks and improve Customer satisfaction
• Update internal systems including Customer relationship software, internal project management software
• Maintain optimal levels of communication with local team and that of the US counterparts, manager
• Understand the team priorities and work assignment based on delivery requirement
• Quality of work needs to be very high standards and never miss turnaround on tasks/projects. Maintain Zero escalations
• Ability to communicate effectively over the phone, email with the usage of appropriate verbiage and very good language skills
• Maintain compliance with all company policies and procedures
• Communication – As an Associate Analyst with excellent communication skills, you are the first point of contact for client interactions. In this role, you should expect to dedicate a portion of your day to fielding communication, both internal and external, regarding their clients’ compliance services. To succeed, you must be comfortable taking ownership of your client roster’s overall satisfaction and you must be empathetic to client needs.
• Beverages and Alcohol – You will also file license renewals according to internal deadlines; complete follow up with regulatory government agencies on application status, manage and track all projects and licenses within our proprietary software; and utilize time tracking software to record work activity.
• Understanding possible automation areas and work towards it.

Qualifications

Qualifications:

• Education – Commerce, Bachelor of Science, Masters in Finance or Masters in Business Administration
• Relevant Work Experience: 1+ years’ work experience working with Customers Onboarding / Support.
• Technical Skills –
• Must-Have
• Proven experience with Microsoft Office including MS word, MS Excel & MS Outlook.
• Good-to-Have (Added advantage)
• • Knowledge of sales & Use tax
  • Experience with CRM software like Salesforce.
  • Experience in scheduling meeting using tools like Zoom.
  • Experience with tracking software like Atlassian Jira/Confluence.
  • Experience in working with onsite teams
• Soft Skills:
• Must-Have
• • Very good written / oral language skills in English
  • Efficient team player and learn on the job itself.
  • Ability to interact professionally with employees and customers.
  • Work collaboratively with willingness to listen and work in fast paced challenging environment.
  • Adaptability, initiative and problem-solving capabilities.
• Good-to-Have (Added advantage)
• • Experience with Product based company.
• Experience with SaaS based solutions.

About Avalara

About Avalara:

We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.

Equal Opportunities

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.