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Private Jobs / Private Sector
AVG MOTORS LTD. Hiring for Customer Care Manager at Kozhenchery, Kerala Full Time
Full Job Description
Ensuring 100% customer satisfaction in the car service provided by the Maruti Suzuki Service Center.
Capturing of the customer complaints through the customer feedback system.
Addressing those customer complaints within the stipulated turn-around-time.
Ensuring that the customer complaints are resolved within the stipulated TAT.
Ensuring the maintenance of Customer Satisfaction Index Score.
Update and maintain all records relating to customer satisfaction surveys.
Job Types: Full-time, Regular / Permanent
Salary: ₹15,000.00 – ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
COVID-19 considerations:
All customers are required to wear a mask and common areas are sanitized regularly.
Education:
- Bachelor’s (Preferred)
Experience:
- total work: 5 years (Preferred)
- Customer relationship management: 3 years (Preferred)
Speak with the employer
+91 8606039999