Axelerant Hiring for Account Manager REMOTE India at Remote Full Time

As an Account Manager, you will be responsible for developing and maintaining existing customer relationships and subsequently deliver renewal and upsell targets for your respective accounts. You will become the customer’s advocate within Axelerant and deliver a great customer experience. You will also be contributing to our sales and marketing goals by generating reference leads and positive testimonials from key stakeholders of your accounts.

You will proactively engage in the day-to-day Account Management of accounts and must be able to mitigate customer escalations and risks with the appropriate sense of urgency and build strong cross-departmental relationships with other stakeholders in the organization. You will be working directly with the Delivery and Project Management teams and would be regularly interfacing with the Digital Experience Consulting team towards adding continuous value to our customer partnerships.

Axelerant is seeking a candidate who can think strategically and execute tactically. You are data and metrics-driven, hands-on, detail-oriented, articulate and credible and have the ability to strategically work within accounts.

Responsibilities

• Maintain account retention while providing outstanding customer service and developing client relationships.
• Identify and close new opportunities within existing accounts.
• Gain an in-depth understanding of the customer’s business model and their overall ecosystem.
• Nurture trusted relationships with primary stakeholders at respective accounts.
• Build relevant account plan strategies that result in performance and/or improved customer experience
• Monitor customer’s feedback and sentiments via Interviews, NPS, Satisfaction and other survey results and build relevant action plans and initiatives towards addressing them on a regular basis.
• Setup and maintain a regular account check-in cadence, host Quarterly Business Reviews, manage customer escalations and proactively identify risk and opportunities.
• Partner with internal resources ( Sales/Pre-sales, Delivery, Engineering and Consulting teams) to resolve customer escalations or operational issues, and remove roadblocks from team
• Update and maintain the CRM database with the most relevant account and relationship details
• Own and maintain sales pipeline and forecast from respective accounts.
• Collaborate with the Customer Marketing program lead and the marketing team to deepen our customer engagements.
• Meet and exceed set Renewal and Expansion Goals and Key Performance Indicators

Requirements

• 3+ years working in account management, customer success management or an equivalent role for a technology company serving SMB and Mid Market organizations.
• Familiarity with web technologies, digital experience platforms, and UI/UX solutions
• Strong teamwork, communication & cross-group collaboration skills
• Proven track record of sustaining and growing customer relationships and revenue from accounts.
• Basic Forecasting and analytical skills
• Can identify expansion opportunities when speaking to a customer
• Has owned and exceeded your renewal and upsell/ cross-sell quotas.
• Ability to negotiate difficult conversations
• Very organized, with effective time management skills
• Experience with preferably HubSpot CRM or other equivalent CRM
• Strong Google Suite knowledge including Docs, Sheet, Slides and equivalent.
• Bachelor Degree is required

About Us:

Axelerant is a distributed, work from anywhere, people-orientated software development company serving media agencies. We have a proven amazing and distinctive culture with our Axelerant Difference and 4.9/5.0 Glassdoor rating. Our growing team of 140+ includes some of the best and brightest from around the world who deliver business value through open-source-based applications.

We began as an idea to build a remote organization with empowering benefits for our team members. We are a diverse team working across many time zones, with success stories that back up capabilities and a reputation for an unconventional work environment that empowers.

We’re always teaching and learning – peer mentorship, life coaching, certifications, and training help our team members advance professionally. So, when you’re excited about learning from and helping others – you’ll find a great home here.

#LI-Remote

Special Considerations:

All of Axelerant’s roles are considered work from anywhere. However, some jobs are regionally specific due to sales or other onsite considerations. For example, when living in Costa Rica and applying for a US sales role, we will not consider you for that job opening.

Except for regionally specific jobs, like UK/US-based account executives or Canadian-based software contributors, our salaries are paid per India-based compensation plans.

Also, we typically expect people to have a two-to-four-hour crossover with the 11 AM to 7 PM India (UTC+05:30) timezone each workday for meetings and coaching.

Equal Employment Opportunity:

Axelerant provides equal employment opportunities to all applicants regardless of race, color, creed, religion, sex, sexual orientation, gender identity, marital status, pregnancy, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and affirmatively seek to advance the principles of equal employment opportunity.

Remote & Flexible:

All you need is a reliable Internet connection. Work from anywhere you’re comfortable and choose work hours to balance your life.

International Events:

We want you to attend events related to the things you care about. Get sponsored by us to attend when you’re contributing locally and beyond.

Retreats & Meetups:

With annual retreats, quarterly town halls, and monthly celebrations, we never let remote get in the way of work or fun.

Leave Policy:

52 weekends and 35 days per year of consolidated leave plus maternity, paternity, and sabbatical allowances.

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