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Private Jobs / Private Sector
Ayuda Solutions Hiring for Quality Analyst at Rānchī Full Time
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Ranchi
Full Time
Job Responsibilities:
- Monitoring calls (Inbound & Outbound)
- Assess agent performance
- Monitoring trends
- Technologies responsibilities
- Meet personal performance & team Quality KPIs
- Develop team towards next level
Eligibility Criteria:
- Minimum Graduate in any degree
- Should have 2 years of experience as Quality Analyst in BPO
- In-depth knowledge of quality performance metrics
- Good PC Skills ,especially MS Excel
- Excellent communication and leadership skills
- Organization & Management Skills
- Decision – Making Skills
- Qualities of a good leader include integrity, accountability, empathy, humility, resilience, vision, influence, and positivity
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