Job Discription :
Primary Responsibilities
Allocate job cards to various technicians/bays and monitor the work done on the bike.
Offer technical inputs to the technicians, wherever required.
Monitor schedule adherence and take corrective actions in case of time overruns. Communicate any time and cost overruns to the service advisor/CRM.
Manage the quality of work done on multiple bays, simultaneously.
Create Technical Reports for escalating field issues.
Take action as per action plans drafted by the CRM to improve customer satisfaction.
Responsible for Tools and Equipment maintenance and upkeep through regular audits.
Warranty claim handlings.
Secondary Responsibilities
Ensure the sourcing of all the parts, spares & consumables required to complete the work.
Informing of any future job requirements to SA.
Carry out complaint resolution as per the guidance of the CRM .
Ensure sound upkeep of the bays as per Ather norms, assist the SM in infrastructure audit .
Lead, coach and mentor all the technicians, ensure training needs are adequately met with the works manager.
Job Type: Full-time
Salary: ₹15,000.00 – ₹17,000.00 per month
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Speak with the employer
+91 8799909708
Expected Start Date: 20/02/2023
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