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Private Jobs / Private Sector
Bajaj Allianz General Insurance Company Hiring for Executive Customer Care at India Full Time
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Job Description
:
The role requires to communicate with the customers via email and outcall to keep them posted on their grievance that has been raised/resolved
It would also involve reaching out to the heads of the departments to ensure the customer worry is resolved within the stipulated timeframe [I Care for you model – ICU]
Understanding and striving to meet or exceed metrics while providing excellent world class customer service
Department
:
HO
Open Positions
:
1
Skills Required
:
- Should have blended experience of Voice and Non-Voice preferably from the insurance industry
Role
:
Good Communication & comprehensive Skills
Ability to write, speak and understand English, Hindi & Marathi
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Ensure the grievances are resolved with 48 hours for nonclaims and within 5 days for all claims
Adherence to all the SLAs [Websales, Travel, Health Admin, Customer Care]
Targets are met for Quality, email closures, shrinkages, log in hours, shift adherence, leaves
Location
:
HO – Direct Marketing
Education/Qualification
:
Graduate/ Post Graduate
Desirable Skills
:
1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills.
Years Of Exp
:
1 to 3 Years
Posted On
:
08-Dec-2021
Designation
:
Executive Customer Care