Bajaj Allianz General Insurance Company Hiring For Renewal Sales & Admin at Pune, Maharashtra Full Time

Campaign Management

A) Touch Free Renewals

To define automated campaigns flow via existing digital platforms

To bring efficiency in all digital campaigns, with high usage of Data Analytics and BI, must deliver assigned targets

To ensure optimum usage of all the relevant platforms with pre-defined frequencies

To ensure a close monitoring and audit of all the campaigns performance, need to run a daily / weekly / monthly report on data push & conversion

To drive monthly targets, manual blaster campaigns should be done on low performing LOBs (products / channel / locations)

To ensure optimum utilization of all the modes of communications i.e. SMS, Email, App notifications, Social Media campaigns, Voice BOT, IVR and WhatsApp Campaigns

Must monitor the reason for digital campaign drops from all the campaigns to fix the technical issues, if any

To ensure timely flow of all drop data to contact center agents

All expenses need to be projected monthly / quarterly / yearly basis

B) Customer Engagement Campaigns

To create yearly generic customer engagement calendar, content, and mailers in conjunction with marketing and brand team

To own all company level customer engagement campaigns apart from touch free automation

All expenses need to be projected monthly / quarterly / yearly basis

To drive customized yearly / quarterly / monthly customer engagement as per business requirement

To create end to end automation of customer engagement campaigns

C) Sales & Compliance

To provide digital link-based solutions to businesses / IMDs, to strengthen digital distributions.

To ensure no customer escalations on account of higher reminders

To ensure timely warming-up of campaign panel / domain id for large scale company level digital campaigns run on behalf of Marketing / CX / ILM / Claims

To ensure multiple domain ids are functional to avoid any outrage due to unforeseen technical issues

To get the content approved basis DLT guidelines, to avoid failures

To be compliant as per TRAI guidelines while right usage of Panel type and customer communications

Department

:

HO

Open Positions

:

1

Skills Required

:

 Hands on Data analysis.

Location

:

HO / Pune

Education/Qualification

:

Graduate/ Post Graduate

Desirable Skills

:

 Overall 2 to 3 relevant years of experience.

Years Of Exp

:

1 to 3 Years

Posted On

:

12-Apr-2022

Designation

:

Renewal Sales & Admin