To Audit end to end Renewal Notice generation and accuracy and highlighting issues / gaps for fixation
To Audit end to end policy conversion process through various Platforms and highlighting issues / gaps for fixation
Sampling and analyzing Customer grievance cases, to identify process gaps and further highlighting issues / gaps for fixation
To Audit all Digital Campaigns data push, policy conversion, discrepancy management and driving fixation via Renewal process team
Vendor Payment amount and TAT Audit
Data sanity and issues in Renewal Tool
Accuracy in all Digital Campaigns and Contact Centre data allocation
MIS accuracy and frequency review
Incentive Review
Renewal Process related Calls, DOD Tracker and accuracy of call development
NPS review
Department
:
HO
Open Positions
:
1
Skills Required
:
Organizational Understanding ; Industry Understanding & Competitive Awareness; Product Knowledge; Sales Execution; Customer Relations
Location
:
HO / Pune
Education/Qualification
:
Graduate/ Post Graduate
Desirable Skills
:
1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills.
Years Of Exp
:
1 to 4 Years
Posted On
:
04-Mar-2022
Designation
:
Team Member Renewal Process Audit
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