Bajaj Finserv Hiring for Cluster Manager at Bhopal, Madhya Pradesh, India Full Time

Job Description

Job Reference
* JR00092075

Job Summary
* Cluster Manager – Credit Operations/Senior Cluster Manager – Credit Operations

Job Purpose
“This position is open with Bajaj Finance ltd.” • Responsible for ensuring quality of gold as per defined standards, guiding team to provide required operational support/ resolve challenges & issues faced in branch operations, driving various projects to cater to branch requirements and ensuring high customer satisfaction is maintained at rural branches managed at cluster level

Job Duties & Key Responsibilities
* Duties and Responsibilities – PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Quality maintenance of nach mandate • Provide administrative oversight to ensure parameters are correctly being filled timelines are being adhered to and quality check is happening in alignment with set standards • Ensure review mechanisms are in place at branches to monitor activities/ operations and maintain quality of nach mandates Maintaining TAT: • Monitors and ensures mechanism in place for processing of files within desired TAT • Monitors that locally controllable causes for processing delays are eliminated; Intervenes to ensure prompt support from HO for specific pending issues Controlling Error Rates • Monitors and ensures focus on diagnosing and minimising error rates – intervenes after significant error events to facilitate diagnosis corrective and preventive decision-making and implementation • Monitors for error-free Cash Management by Branch Cashiers – ensures controls are rigorously maintained Cross selling • Ensures effective coaching of and regular communication with branch cashiers on cross selling Insurance PL and other products to walk in customers – monitors cross sell performance Service to stakeholders • Guide team in engagement with employees at the branches to understand their requirements/ challenges faced and providing resolution to ensure attrition remains under check and employee satisfaction is also maintained • Interact with credit team to understand various requirements for branch operations monitor cibil score of customer data seek support in remedial of challenges/ issues faced in branch operations; also provide inputs in refinement of credit policies and systems • Lead team to coordinate with collections team and provide resolutions to any challenges faced by them Team management • Works with HR and AOMs to recruit internal and external candidates; Interviews and assesses shortlisted candidates to recommend to HR hiring upto Grade E03 • Co-creates development plans for each direct team member; Ensures development planning by AOMs of their teams; Tracks and persuades for implementation of development plans • Establish individual performance expectations and regularly review individual performance of the team • Participate in staffing and recruitment process to identify the right talent for various positions within rural branch operations team 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) • Communication to employees on frequent policy changes • Manage change between the employees and team on dynamic process and policy changes • Managing and delivering the branch operations in alignment with set guidelines and compliance requirements • Keep self informed of the changes in the schemes & products and adjusting the processes to cater to evolved requirements

Required Qualifications and Experience
* SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a) Qualifications • Graduate/Post graduate b) Work Experience  Minimum 5-6 years of experience  Prior experience in branch operations  Understanding of operations processes and policies