bajajallianz Hiring for Assistant Manager Operations at Mumbai, Maharashtra, India Full Time

Job Description

• Branch Operations Efficiency

• Monitor daily branch operational activities to ensure a healthy Branch Score Card Score.
• Manage Premium received for the branch. Receipting & Deposition of Premium to be done accurately on a daily basis.
• Ensure proposals are processed within TAT & as per quality norms.
• Scrutinize the proposals and ensure it is First Time Right with Document QC

• Digitization & External Issuance

• Train and update our business stakeholders on new IT enablement to adopt online policy issuance
• Take ground level and market practices for continuous improvements – External Issuance Support & Enablement and Partner trainings

• Compliance & Hygiene

• Ensure organizational/ regulatory compliance and close Audit findings if any.
• Maintain records at all times and ensure timely archival of the same
• Ensure financial integrity is maintained in the customer deposit accounts CDA with us and no undue premium lying
• Manage Branch Administration responsibilities effectively & efficiently, in terms of hygiene and upkeep of maintenance tasks if required
  • Branch Hygiene & Compliance
  • PDA, CDA & Archival

• Servicing

• Resolution of queries received either through walk-in or any of our grievance redressal system in a time-bound manner
• Ensuring timely in-warding of Health Claim documents, to service the claims in time bound manner
• Policy delivery status are maintained at all times and efforts done to clear the RTO policies

• Operating Rhythm

• Visit business partners regularly and engage them so as to maintain healthy relationships and act as a solution provider to their issues and help them in their operational support
• Organize Open houses to check ground level feedbacks and issues and provide the solutions.
• Organize in-house meets to update our business teams and other functions on new initiatives and developments

• Training & Development

• Identify training needs of the team and create opportunities to enhance functional knowledge
• Review individual performances and set the expectations from the team

• Branch operations

• Monitor day to day operations at branches and guide the team to ensure they meet all service parameters for internal and external customers.
• Ensure uninterrupted policy inwarding at all locations and smooth movement to HUB for policy issuance.
• Review and analyze daily transaction reports and recommend action on potential lapses to proactively course correct and maintain desired productivity levels.
• Identify areas of process improvement via feedback from stakeholders like corporate agents, banks and other channel intermediaries, to enable continuous improvement.
• Bring in new ideas for process improvements and implement new technology to optimize processes and resources.
• Handle issues which have been escalated via hierarchy and guide subordinates to take preventive actions.

• Stakeholder management

• Build relationship with all channel partners to ensure strengthening of business relationship, proactive identification of possible escalations/issues and identification of improvement opportunities
• Advise respective functional teams on corrective actions such as blacklisting any agents on cases of irregularities or delinquencies

• Branch Audit and Review

• Review performance metrics for the Branch, periodically to identify issues and take corrective measures.
• Ensure locations meet all the parameters of Branch Score Card (Collection, Depositions within 24 hrs, Inwarding, Sample QCs, Deficiency management).
• Ensure Branch Compliances are met as per the set parameters.
• Review and close all audit observations to ensure continuous improvement and compliance.