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Job Description:*IT Tickets – Desktop SupportResponsible for IT tickets related to Systems, Application, OS,Internet Ensure to meet the IT 1day SLA Updating the ticket status twice daily to avoid escalations from end users Timely escalate to superior if the tickets exceeds the SLA Daily Ticket Review and Report send to IT Team Ticket Dashboard creation for IT SLAo365 ManagementUser creation and deletion Tracker Maintenance Monthly comparison with Active emp sheet Accops Adding and removing systems and users Monthly maintenance and hotfix update Weekly once check the active usage Monthly license renewalAbsoluteAdding and removing systems and users Monthly maintenance and hotfix update Weekly once check the active usage Monthly license renewal*Job Types: Full-time, Regular / PermanentSalary: Up to ₹1,200,000.00 per yearSchedule:Day shiftAbility to commute/relocate:Perungudi, Chennai – 600096, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)Education:Bachelor’s (Preferred)Experience:total work: 6 years (Preferred)
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