BCD Travel Hiring for Customer Care Specialist at Bangalore IN, India Full Time

Bring your passion and energy to our growing team. We’re hiring!

Customer Care Specialist

Full time, Bangalore

As a Customer Care Representative, you are the face of our company. You’ll communicate and respond to a request for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!

As a Customer Care Specialist , you will

• Professionally and quickly respond to inquiries and develop a positive working relationship with Customers, Operations and Vendors

• Research, resolve and respond to customer and logs service issues within specified time period

• Maintains and actively communicates current knowledge of the state of the various travel industries supported (air, car, hotel, etc.)

• Uses industry and system knowledge to find the root cause of an issue, explore and find alternatives to advise/educate the customer

  About you

• Extensive knowledge within the corporate travel industry

• Proficiency in specified airline reservations system

• Demonstrated problem-solving skills

• Excellent customer service skills

• Understanding of ARC rules and regulations

• Displays a positive customer service attitude

  Ab out u s

  We ’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel .

  Your life at BCD

  Working at BCD means connecting , collaborating and celebrating . You’ll be part of a virtual , dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD .

  You’ll be offered

• Opportunities to grow your skillset and career

• Generous vacation days so you can rest and recharge

• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

• Travel industry professional perks and discounts

• An inclusive work environment where diversity is celebrated

• Two way cab facilities

• Meal facility at workplace

• Insurance coverage

• Night shift allowance

  Ready to join the journey? Apply now!

  We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.