Bharti Airtel Limited Hiring for Senior Executive at Gurugram, India Full Time

Job Description

Job Responsibilities 1. Ensure highly reliable and error free network monitoring for all TX. Products. Ensure Reporting of N/W faults to fields teams within 8 minutes or SLA , from occurrence of fault. Ensure rectification of all Tx backbone N/W faults with in SLA with Customers & O&M teams 2. Ensure high customer satisfaction index for Data. Timely Tx backbone incidents resolution and meet MTTR as per SLA 3. Tx network unplanned Incident Management. Ensure diagnosis of the backbone incident within 30 minutes or SLA Co-ordination with field teams for restoration of faults. Vendor s Action plan implementation for Tx. N/W failure restoration. Detection / management / restoration of catastrophic failures. Service restoration by rerouting of traffic in case of network failures. Problem management for Tx backbone network. 4. Manage and develop team. Ensure training to new joinees. Provide updates to team about the latest technology tools and performance measures to ensure continuous service improvements Promote a culture a proactive approach and ownership among the engineers.
Knowledge sharing, best practices and replication .Ensure team building and skills development, What specific skills and traits should this person possess Typically following decision are taken Approve hardware & software configuration changes in CEN network network Implementation of temporary fix to restore customer services in case of failures. New solutions deployment in existing network. Process changes in the N/W Alarm management.

Skills Required