Biitcode is urgently hiring for the post of Team Member/ Senior Team Member. Our client is into Manufacturing of commercial vehicles. Plz find position details below.
Post: Team Member/ Senior Team Member (Warranty claims)
Location: Pune
Requisites:
· Diploma or equivalent qualification in Automobile or Mechanical Engineering
· Automobile & Mechanical Engineering Graduate with 3-5 years of relevant experience
· Knowledge of Dealer Management System/ CRM/Siebel/Other Automotive dealer management system or portal or module.
· Knowledge of the automotive & Automobile industry (Essential)
· Excellent communication and interpersonal skills
· Ability to effectively lead and motivate team members
· Ability to develop positive relationships with colleagues and clients
Responsibilities:
· Process warranty claims in accordance with the guidelines
· Assist warranty team members for process related queries.
· File warranty documentation and maintain records as necessary
· Assist in SOX control documentation
· Respond to queries from dealers
· Analyse data with focus on reducing warranty expense.
· Provide service as per agreed SLA defined for the team
· Meet performance standards as per agreed KPI for the team
· Adhere to quality assurance guide and maintain high levels of quality while delivering services to respective agencies.
Job Type: Full-time
Salary: ₹30,000.00 – ₹35,000.00 per month
Schedule:
Ability to commute/relocate:
Experience:
Speak with the employer
+91 7822813962
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