BizCredit Inc Hiring for International voice process at Noida Full Time

Job Description:

• Experience in Customer Services (US based Voice Process)

• Open and maintain customer accounts by recording account information

• Documentation process, Coordination and resolution of customer query and coordination with internal team

• Excellent Communication skills, Experience in Voice Based process for the customer care (Comes from Intl BPO) or US based process.

• Serves customers by providing product and service information and resolving product and service problems.

• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Maintains financial accounts by processing customer adjustments.

• Prepares product or service reports by collecting and analyzing customer information.

• Contributes to team effort by accomplishing related results as needed.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

• Update customer information in the customer service database during and after each call

• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

• Use telephones to reach out to customers and verify account information

• Read from scripts

• Greet customers warmly and ascertain problem or reason for calling

Requirements

Skills and Requirements:

• Proven customer support experience

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize and manage time effectively

• Diploma required (Associate degree in a business related field preferred)

• Ability to remain professional and courteous with customers at all times

• Must be available to work occasional nights, holidays and weekends

• Excellent verbal and written communication skills

• Up to 2-3 Years of experience

• Experience in MS Office; MIS knowledge will be add on.

• Adept to Night Shift

• Budget – Up to 4.0 to 4.5 Lac (CTC)

Job Type: Full-time

Salary: Up to ₹500,000.00 per year

Schedule:

• Monday to Friday
• Night shift

Work Remotely:

• No