Bizongo Hiring for Executive – Customer Support at Mumbai, Maharashtra Full Time

Designation: Executive, Customer Support

Experience: 1- 4 years

Work Location: Mumbai

Contract Period: 6 Months

About the role:
Bizongo’s Support Services team ensures enabling the global reach of our packaging solutions, ensuring end-to-end delivery of client solutions.

You will be part of a team that drives the partner ecosystem within Bizongo, ensuring that their needs are accurately communicated to Bizongo leadership, product, and engineering teams to boost partner experience backed with data driven insights.

You should be passionate about delivering a great user experience where your passion to define and implement standard processes, methodologies, and tools will be highly valued. A hands on experience in MS Excel in using Pivot and functions of Business Reporting would be an added advantage

As a Executive, Support services, a typical month will include:

Deriving results by executing solutions that have a significant impact on end-user experience

Working closely with Business Intelligence, Sales, Sourcing, and other cross-functional key stakeholders to achieve the experience goals

Executing support services (internal and external) with excellence

Resolve queries and complaints raised by Partners or employees (business or tool support)

Respond to queries received on company website and take necessary action over it

Develop and possess sound understanding of – Partner Hub, the platform we use for partner management

Responsible for driving adoption through training, collecting feedback, working with Product teams to fix broken items, and implement new features

Successfully driving the metrics defined for measuring experience and performance

Solving problems based on defined solutions using data and tech first approach

Contributing creative ideas to processes in order to overcome bottlenecks, challenges and issues

Collaborating cross-functionally and build relationships with internal & external stakeholders

Taking complete ownership for individual results & working collaboratively with the team to drive the team’s objectives

Key Objectives of the role

Understand partner, and be their voice in the Organization, consequently driving partner happiness

Provide superior customer service, placing heavy importance on brand experience and customer/supplier engagement/satisfaction

Serve as the brand ambassador, developing and nurturing strong relationships with stakeholders, both external as well as internal

Work as a team player, upholding company values and contributing to a positive working environment

Functional competencies required for the role

Strong Oral & Written Communication Skills

Customer Service Orientation

Effective Execution

Attention to Detail

Planning and Organizing

Other Requirements

Bachelor’s degree in Business Administration or relevant field

Proven customer support experience (1-4 years)

Track record of over-achieving quota

Strong experience in training and coaching users on product

Familiar with CRM systems and practices

Excellent data analysis and reporting skills (Excel, Google Sheets)

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills, oral and written

Ability to multitask, prioritize and manage time effectively

Ability to listen and active problem solving skills

Good interpersonal skills

Ability to handle pressure and work in a fast paced environment

Why work with us?

Opportunity to work with “India’s leading B2B” E-commerce venture. The company grew its revenue by more than 5.5x last year to reach to a 350 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Bizongo

Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL

Bizongo is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!

Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment

Bizongo has been awarded as the most Disruptive Procurement Startup of the year – 2017

This year, Bizongo was awarded the highly prestigious & internationally acclaimed ‘The DieLine Award’ under the Sustainable Packaging category

Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company

The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce

About the Company:
Company Website: www.bizongo.com

About Bizongo

Bizongo is India’s largest multi-category technology-driven packaging platform. We are one of the largest B2B e-commerce players in the country. Bizongo’s distinctive business model is a unified platform that solves design, development, and procurement problems for every packaging category. On top of this vision resides a stack of connected technology platforms that facilitate efficient business processes to provide an end-to-end experience which a focus on providing optimized technology-driven supply chain solutions. The place where creativity and technology converge is where transformation happens. With these elements put together, Bizongo is disrupting the market, enabling efficiency and bringing convenience in businesses.

Packaging has the untapped potential to fit into this space. It is ubiquitous, it is unique, and it is used by diverse industries like FMCG, E-commerce, Automobiles, Pharmaceuticals, and many more. This has made it an ideal means for Bizongo to put their belief into action and create a platform for everything packaging.

Bizongo serves 100+ enterprise customers across a wide range of industries and is providing packaging solutions to leading brands like Amazon, Johnson & Johnson, Tata Cliq, & Mondelez to name a few.

Bizongo is a series C funded startup and backed by marquee investors like Accel, B Capital, Chiratae Ventures, Schroder Adveq & International Finance Corporation (IFC). To be featured in Linkedin Top 25 startups and recognition by Forbes 30 under 30 Asia just validated our business model and affirmed our core beliefs.