At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies, and networks that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!
So, what are you waiting for? Shape your career and join our global network.
Blackhawk Network is building a digital platform and products that bring people and brands together. We facilitate cross channel payments via cash-in, cash-out and mobile payments. By leveraging blockchain, smart contracts, serverless technology, real time payment systems, we are unlocking the next million users through innovation.
Our employees are our biggest assets! Come find out how we engage, with the biggest brands in the world. We look for people who collaborate, who are inspirational, who have passion that can make a difference by working as a team while striving for global excellence.
For given application platforms, the Site Reliability Engineer (SRE) conducts root causes analyses (RCA) and recommends engineering changes to improve site reliability. In addition, he/she works with a cross-functional group of leaders and individual contributors to analyze incident data, provide expert guidance and lead solutions for proactive detection and prevention.
Install, configure, and maintain various network devices including firewalls, switches, routers, access points, load balancers
Install, configure and maintain WAN connectivity
Provide technical assistance for the day to day running of the business, including patching and upgrading firmware to maintain compliance
Create runbooks, provide guidance to other areas of the business
Work on projects designed to implement solutions to simplify the IT infrastructure
Work with other internal teams to ensure critical infrastructure projects progress as per plan
Assist other business partners and application owners to ensure their application is highly available
Install, configure and be the SME on various technologies and platforms
Learn new technologies and stay up-to-date on solutions for IT infrastructure
Providing leadership to 3rd parties to implement IT project work
Communicate (written/verbal) with management, key users, and external vendors
Build and maintain key relationships with other IT teams, internal departments such as Infosec, Compliance, and other external partners
Troubleshoot issues to find root cause, and participate in corrective action/ preventive action measures to remediate issues
Perform other duties as assigned
Provide on-call support as required
Be a mentor to junior team members
Qualifications and Experience
9+ years’ experience with designing, developing, and managing complex global networks
6+ years’ experience with complex routing using BGP and OSPF
6+ years’ experience with Juniper and Cisco equipment
2+ years experience with Palo Alto firewalls and Meraki products
1+ years’ experience with PCI environments
Experience with Authentication, Authorization and Accounting solutions
Technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), layer 7 firewalls, remote access, DHCP, DNS, BGP, OSPF, VLAN, QoS, MPLS, and Metro Ethernet
Experience with public cloud networking highly desirable
Bachelor’s degree in a related field or active similar level networking certification
Key Factors for Success
Strong analytical and decision-making abilities
Able to build strong partnership with business partners and the project teams
Takes responsibility for delivering superior value and client service
Works well with people who have diverse abilities, experiences, and perspectives
Influences others without direct authority
Approaches opportunities and issues with an optimistic, action-oriented, and solution-based approach
Strong documentation skills
Detail oriented, organized, self-motivated, and self-sufficient
Working in a project orientated manner, working with 3rd parties to fulfil
Deep desire to learn new products and technologies
Customer focused, goal-oriented team player committed to quality and detail
Ability to quickly adapt to new situations, work in a team environment, work with little supervision, and develop ownership of new technologies
Leadership qualities in strategizing approaches and managing project objectives
Ability to develop, plan, and lead project work
Innovative thinker who is positive, proactive and readily embraces change
#GLDR
Requisition ID: 2021-15983
External Company URL: www.blackhawknetwork.com
Street: No. 78/9, Outer Ring Road,
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