BolsterBiz Hiring for Customer Support Associate(US Region) at New Delhi Full Time

The ideal candidate is an energetic self-starter. You will be the face of an upcoming fintech company – you will own the customer relationship from the very beginning. You will interact with customers who are emailing, calling, and texting about product questions and account/transaction inquiries. It’s important that you can work during Pacific U.S. time zone hours.

Come join a team of intelligent, fast-paced and mission-driven team!!

About the Position:

Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations.

What you’ll do:

Customer Experience is a core focus of our company. The CX specialist will also serve as a voice for our customers by helping our product and tech team design usercentered features and create a seamless user experience.

Responsibilities:

• Responding to customer inbounds via email and chat in a timebound manner.

• Scheduling and participating in phone calls with customers

• Providing product feedback to the management team

• Troubleshoot user problems

• Document technical issues and deviations from specifications

• Collaborate with the engineering and product management teams to help reproduce and resolve technical issues

• Helping inform our product roadmap and customer experience based on your customer interactions.

Who we are looking for: Our ideal CX candidate will enjoy building relationships with customers. We are looking for someone who is self-sufficient, driven, and empathetic.

• 2+ years of experience working directly with customers in a support role.

• Great communication skills via phone, email, and chat

• Strong knowledge of customer service software and development tools including Zendesk, Jira, and Slack.

• Experience defining KPI’s and measuring support-related activities.

• It’s important that you can work during Pacific U.S. time zone hours.

• Self-motivation and an attitude that gets things done

Job Types: Full-time, Regular / Permanent

Salary: ₹18,000.00 – ₹40,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Night shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of experience working for US Customers?

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Required)