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Private Jobs / Private Sector
Brad Contech Solutions Pvt Ltd Hiring for Salesforce Service Cloud Practice Lead at Hyderabad, Telangana Full Time
BRADSOL is a technology oriented and business focussed solution provider. A modern day company with strong work ethics and excellent work culture. Been into existence for over 6 years now with an impeccable record of serving clients across the India,US, Australia, Canada and UK. The clientele base varies from Big Business Houses to Startups. To know more about us please visit our site www.bradsol.com
Job Description:
Job description:
Salesforce Service Cloud Experience 14+ years of experience
Responsibilities:
– Create technical design from Functional design/Requirements.
Perform Code Review and Code Optimization on APEX
Perform Impact analysis
Must perform configuration and customization
Analyse and implement industry best practices
-Must be a delivery head
– Must have an experience on leading a team
– Client interaction and relationship
Understanding of Customer Service systems, processes and self-service applications like IVR.
Participates in technology testing, evaluation and selection of contact center products, equipment, vendors, and services.
Work towards modernisation of the Contact Center and be abreast with the latest technology stack in the space.
Communicate with senior leadership regularly project status, potential delays, and any timeline changes
Engage with stakeholders to evaluate requests, confirm scope, and prioritize tasks
Skills Required:
Must have Service Cloud certification
Must have SFDC Configuration including but not limited to Workflows, Validations, Approval Process etc Security Model, Data Model
Must have Salesforce Service Cloud Technical/Functional Skills
Must have sound implementation knowledge of Service Consoles, Live Agent Knowledge, workflow rules, validation rule, approval process, reports and dashboards
Must have Hands on Customization APEX, Visual Force, Triggers, Batch, Schedule Apex, VF Components, Test Class
Analytical bend of mind. Capability to identify unique customer behaviour from large amount of data
Must have worked hands on in setting up, configuring and customizing, maintaining and triaging issues related to any of the contact center systems like IVR, Agent Dashboard, Chatbots etc.
Exceptional verbal and written communication skills; effective listening skills; expertise in setting and managing IT teams and customer expectations
Candidate Requirement
Experience:
14 – 20+ years
Qualification:
Any Graduate