Brad Contech Solutions Pvt Ltd Looking For AWS Connect Engineer at Hyderabad, Telangana Full Time

Amazon Connect

Contact Flow Design

Lambda Integration

Lex Integration

Call Center Routing

Transcribe

S3

Dynamo DB

Athena, Kinesis, Cloud Watch, Cloud Formation

Contact Lens.

IVR Developer with 2 years AWS Connect enterprise implementation experience.

Basic understanding of VoIP, SIP, QoS, H.323

Understanding Unified Communications

Involved in atleast 1 end to end implementation of Amazon Connect

Should have experience in building Contact flows.

Ability to Use Polly to Create Dynamic Prompts in AWS Connect

Ability To create Security profiles in AWS Connect.

Ability to Manage the User and Permissions.

Experience in WEB technologies includes Agent Desktop solution design and implementation.

Knowledge on CTR and Agent Event streams objects would be an added advantage.

Experience in generating reports from CTR records using AWS Services Firehouse, Athena & Quick Sight.

Knowledge on communication Protocols/APIs such as SIP & WebRTC.

Working experience with telephony platforms and IVR programming (Call centre set up experience is preferred)

Experience with scripting and development languages (node. js is a must, python is nice to have)

Responsibilities:

Create technical design from Functional design/Requirements.

Must perform configuration and customization

Analyse and implement industry best practices

Understanding of Customer Service systems, processes and self-service applications like IVR.

Participates in technology testing, evaluation and selection of contact center products, equipment, vendors, and services.

Work towards modernisation of the Contact Center and be abreast with the latest technology stack in the space.

Communicate with senior leadership regularly project status, potential delays, and any timeline changes

Engage with stakeholders to evaluate requests, confirm scope, and prioritize tasks

Design Contact Center Work flow using AWS Connect.

Create the Complex Contact Flows in AWS Connect.

Create Tasks using AWS Lambda and integrate to Connect Ability to Create the Lex Bot for the Contact Flow.

Create Queue Strategy and Routing Profiles

Design the Enterprise AD and SSO integration to AWS Connect