Brainwires infotech pvt ltd Hiring for Customer Support Specialist at Bangalore Full Time

Responsibilities

• Maintain a good relationship between customers and the company.

• Provide detailed information about the products and services offered to the customers.

• Communicate effectively with the customer support team.

• Open and maintain customer account with all the desired account information.

• Listen to customer complaints and provide adequate solutions for their problem via phone or email.

• Propose potential products or services to top management to gather customer information and analyze customer needs.

• Achieve sales targets productively.

• Train the junior staff on improving customer satisfaction.

• Handle and manage surveys in regards to resolving customer service problems.

• Keep the record of customers and follow-up with them on a timely basis for better customer experience.

Requirements

• Bachelor’s degree in Business Administration or relevant field. High school diploma candidates with the required experience can also be considered.

• 2 years of experience as a Customer Service Specialists or Customer Service Representative.

• Outstanding experience in working with customers via telephone, email, and chats.

• Proficiency in using remote support tools, help desk software and CRM software like Zoho, Hubspot, and Salesforce.

• Excellent verbal and written communication skills.

Job Type: Full-time

Salary: ₹25,000.00 – ₹40,000.00 per month

Schedule:

• Day shift
• Rotational shift

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)