Bridging Technologies Hiring for Customer Support Executive at Sahibzada Ajit Singh Nagar Full Time

Experience: 3+ yrs ( International BPO)
Salary: No Bar For Deserving candidates
Location: Mohali

Job Summary:

We are looking for Senior Customer Support Executives/SME (Subject Matter Expert) for our Voice Process who will provide service or product information, solutions, and relevant details to customers. They should be individuals with a knack for providing professional and clear answers to customer’s requests. Utilize their experience to guide, train, and coach junior team members and assist Team Leader/Manager in everyday operations/process improvements.

Job Requirements:

1. Develop excellent Product Knowledge and Expertise with time.

2. Ability to Master Every Feature and Benefit of the Process (what to do when) with time.

3. Ability to Understand the Complete Process Upstream to Downstream.

4. Ability to review contacts to identify WOW moments, examples for excellent Customer Service.

5. Serves customers by providing product and service information and resolving product and service problems.

6. Attracts potential customers by answering product and service questions and suggesting information about other related products and services of the company

7. Subject Matter Expert Attitude/Mindset.

8. Give coaching/feedback to Customer Support Associates whenever required.

9. Provide assistance to Team Leader in managing team, generating reports, and sharing updates.

10. Maintains a high level of professionalism and approach-ability.

Skills Required:

1. Exceptional customer service every time on every contact

2. Track productivity, shift schedule in sync with Team Leader/Manager

3. Good time management and presentation skills

4. Ability to deal with constant change positively and maintain high motivation

5. Completes tasks on time to a high-quality standard

6. Top-notch ability to identify and resolve customer issues effectively and efficiently. Completely aware of all call handling techniques and methods.

7. Awareness about Process Improvement approaches (Lean, Six Sigma, …).

8. Understands and demonstrates Quality Output.

9. Good technical knowledge to handle Internet issues, Application Software Questions/Issues.

10. Fluent in English in written and oral communication.

11. Assist Team Leader in improving overall team performance.

About Company:

Headquartered in the state of California in the USA, Bridging Technologies is not only foremost healthcare software & application Product Company but also an “idea generation” company that believes in bringing new healthcare concepts to reality. We specialize in end-to-end software product development and bring a wealth of experience creating out-of-the-box software for healthcare organizations.

Our culture

Sincere at work, crazy at the workplace – we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it. Our passion is to build solutions that make a difference in people’s life has brought us together and a long professional journey has taught us how to do it.

‘What’s next?’ The notion constantly nags us to come up with new ideas, build new things & make the world a better place to live in.

Job Types: Full-time, Regular / Permanent

Salary: ₹40,000.00 – ₹45,000.00 per month

Schedule:

• Night shift

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 5 years (Preferred)
• International Voice Process: 1 year (Required)

Speak with the employer
+91 8558825708