Britannia Industries Limited Hiring for Customer Service Officer-Ahmedabad at Ahmedabad, Gujarat, India Full Time

• Two years of experience in customer service
• Strong communication skills and ability to build rapport with customers
• Handling incoming queries and resolving issues in a professional manner
• Providing information to customers about products and services
• Processing orders, forms, applications, and requests
• Ability to work in a fast-paced environment and multitask effectively
• Proficiency in MS Office and CRM software
• Ensuring customer satisfaction and retention through excellent service
• Collaborating with other teams to improve overall customer experience
• Monitoring customer feedback and escalating issues as needed
• Proactive approach to identify customer needs and recommend solutions
• Willingness to work flexible hours, including weekends and holidays

Location: Ahmedabad

Experience

• Two years of relevant experience in customer service

Skills

• Strong communication and interpersonal skills
• Proficient in MS Office and CRM software
• Ability to multitask and work effectively in a fast-paced environment

Responsibilities

• Handle incoming customer queries and issues professionally
• Provide accurate information about products and services
• Process orders, forms, and requests efficiently
• Collaborate with teams to enhance overall customer experience
• Proactively identify customer needs and offer appropriate solutions

Requirements

• Excellent communication skills
• Ability to work flexible hours
• Customer-oriented approach
• Problem-solving skills
• Team player attitude

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