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Private Jobs / Private Sector
Ujjivan Small Finance Bank Ltd Hiring For Customer Care Representative at Calicut, Kerala Full Time
Customer Care Representative – Kannur
Kozhikode, Kerala, India
Department
SOUTH BUSINESS
Job posted on
May 23, 2022
Employee Type
Permanent
Experience range
1 year – 3 years
- Any Graduate with Minimum 1-2 experience is customer service
- Knowledge of local language and area with good communication skills – local hire
- Responsible for delivering seamless customer experience; make Ujjivan customers feel as ‘privileged customers ‘of Ujjivan and play an active role in improving customer retention rates
- Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified there of
- Ensure addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ
- Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns
- Understand customers’ requirements and create opportunities to cross sell relevant products/ services
- Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
- Engage in creating awareness about appropriate loan utilization/savings to the customers
- Responsible for motivating customers to use alternate channels such as ATMs, phome banking, mobile banking and assist/educate customers to use ATMs or dispensing cash .
- Maintain current knowledge of company products and services, applicable regulations –KYC/AML norms