British CouncilHiring for Admin Coordinator(ACCA – EAH) at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Admin Coordinator (ACCA – EAH)

Purpose of job:
To deliver high quality and fair ACCA EAH operations that meet the needs of internal stakeholders, awarding bodies and test takers.

Main opportunities/challenges for this role

Check registration report on tool/application and delete overdue unpaid registration

Export registration report and upload paid registrations to ACCA’s administrative system to generate tokens

Follow up token generation failures due to incorrect registration information provided by candidate

Process refund to candidates

Respond level 2 enquiries on Sales Force CRM

Analysis of the data and define required action based on it.

Attend daily catch up with ACCA/Stakeholders on administrative matters

Manage and maintain registration templates on tool/applications

Identify and escalate priority issues

Route/Transfer issues to appropriate resource/channel if necessary

Follow up on tasks where necessary.

Complete logs, update necessary data sheets

Ensure weekly/Monthly targets are met with high quality standards.

Support the team in identifying process efficiencies and improvements

Internal customer focus

Responds knowledgeably and professionally to enquiries within the process area, to ensure internal customers receive high quality, prompt and timely service and/or advice. Refers on to others only complex enquiries, or those outside own area of expertise

Uses a range of enquiry, research and analytical approaches to ensure they have an accurate understanding of the internal customer’s business needs and concerns before providing appropriate services, advice or problem-solving support

Key relationships:
Direct:
ACCA EAH teams across the globe

Project Manager/ACCA EAH Lead/Stakeholders

ACCA test takers/candidates

Indirect:
Internal shared services departments

Other important features or requirements of the job – High level of compliance to the agreed process guidelines.

Role specific knowledge and experience:
Understanding of a wide range of distribution, partnership and British Council Exams products, and their delivery and security needs

Experience of contributing to a geographically dispersed team (e.g. across a region or large country)

Ability to meet main accountabilities detailed above, good relationship and stakeholder management skills.

Excellent attention to detail and ability to work to tight deadlines

Intermediate experience of working in Exams IELTS process (any stream)

Qualifications

Any Graduate/ Post- Graduate

Further Information

Pay Band – 4

Contract Type – Fixed Term Contract (till 30th Jun,2022)

Department/Country- GSS Business Process Services (Online Screen Marking)/ India – Noida

Closing Date (Time) – 18th May’22 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.