British CouncilHiring for Executive Operations at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

PAS Executive

Role purpose

To provide the first line of support pertaining to background verification of roles and candidates, across the British Council delivering quality customer service.

About Us

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world.

We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise.

We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained.

We work on the ground in more than 100 countries.

In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Geopolitical/SBU/function overview

The British Council is undergoing a tremendous amount of change. Critical to the success of these change programmes is the People and Organization Work Plan. Under HR’s proposed work plan, there are four key themes, a mixture of supporting transformation and getting the basics right: Culture, Values & leadership; Organisational Design; Building our Global Workforce and Fit for Purpose HR.

The “Fit for Purpose” HR is a key area of the People and Organisation Change Strategy; its focus is on delivering efficient, effective and appropriate HR services to the British Council worldwide. The early work is also aligned with necessary contributions to various Programmes, mastered people data and the management of a number of key risks. The critical piece of work will be the acquisition, configuration and rollout of a global HR Information System (HRIS).

The Operations Executive will be the first point of contact for background verification working as a conduit between employees, managers, Local HR and HR systems teams to ensure that enquiries are managed effectively.

Environment:
18*6 operations in Noida (NCR).

The role is required to work in team.

The overall process size is approximately 70 resources.

Operations in three shifts.

This is a secured process where access to personal belongings and mobile phones or any other electronic devices is restricted.

The placement for this role is based on a comprehensive certification process and clearance of Background checks.

Main opportunities/challenges for this role

This role will provide critical back end support to HR compliance function.

It will provide critical support to local HR and HR Systems teams.

Main accountabilities

Accountabilities:
Background Screening – Processing:
Process Screening Requests

Validate 2nd level documents Check

Monitor screening progress on vendor portal

Update progress using internal logs

Verification with third parties and candidate

Analyse the risks from the discrepancies in screening using British Council Escalation Matrix

Investigate screening anomalies using British Council Escalation Matrix

Provide PAS owner with data for Risk Review Report

Create and complete candidate checklist

Record Keeping and Retention

Keep record of the daily activity

Keep record of emails and maintain PAS mailbox

Keep record of issues and escalations

Extraction of data and completing candidate file

Purging data after defined period

Delivering personnel file to HR

Relationship Management

Use of defined escalation point

Regular update with defined PAS Owner

High Level update with Global PAS Lead

Key skills:
Problem solving skills associated with an HR Administrative environment with good attention to details

Pro-active and used to working with tight deadlines

Good customer service skills

Good time and task management skills

Aware of Information Security and undertaking work in a controlled role

Strong written and verbal communication skills

Basic MS Excel and MS Word skills.

Highly desirable, but not essential 1 year Background Screening Analyst experience.

Role requirements

Candidates are expected to have researched whether they have the right to live and work in the country in which the role is based. Given that our offices have different legal status depending on the work we do in those countries, we recommend that you contact HR in country for additional information on the likelihood of securing a visa. Only at its discretion will the British Council provide support so please check first whether visa support is offered.

Qualifications

MBA (HR) or any Graduate

English – Intermediate

Role specific skills (if any)

Min 2-year experience in background screening process with an multinational company

Intermediate English Communication Skills. (IELTS Band 6.5 and above equivalent)

Good Computer (MS office, typing and keyboard handling

British Council core skills

Working together

Essential

Making it happen

Essential

Connecting with others

Essential

Shaping the future

Essential

Creating shared purpose

Essential

Being Accountable

Essential

British CouBritish council values and behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process. Our values are:

Open and Committed; Expert and Inclusive; Optimistic and Bold

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.