British CouncilHiring for Manager – Risk & Compliance at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Manager – Risk & Compliance

Purpose of job:
Service Compliance and risk Manager is responsible for process audits, assessment of segregation of duties for critical profiles, risk reviews, compliance assessment, fraud prevention and implementing code of conduct in business process functions.

In addition to the above, the role requires implementation of the workstreams such as Information Security, Cyber Security and Business Continuity in the BPS.

The role is a first line defence for all BPS processes independently reporting to Senior Manager BPS.

Role Context :
BPS operates in 24*7 operations, with any 2 week offs in a calendar week (doesn’t necessarily mean a Saturday or Sunday).

The role is required to work closely with senior manager operations and customer services.

There are 5 key process in BPS involving approx. 300 – 400 resources – both front and back office.

The individual is required to operate in a secured environment i.e. access to personal belongings and mobile phones or any other electronic devices is not allowed on production floor.

Main opportunities/challenges for this role

Accountabilities, responsibilities and main duties:
Audit / Control Assurance

Conduct first line audit/in house audits for BPS (end-to-end)

Prepare and share audit reports with the Senior Manager Business Process Services as per the annual audit plan.

Ensuring all observations raised in audits are provided with adequate corrective actions with defined timelines and are closed within those timelines.

Attending meetings with auditees to develop an understanding of business processes

Providing ad hoc advice and guidance on Internal controls, as subject matter expertise

Performing risk assessments on key business activities and using this information to guide what should be covered in audits

Supporting and facilitation of external audits for the BPS.

Develop/ support /provide consultancy and implement appropriate process management controls in delivery functions.

Work closely with Senior Manager in establish the right practices as per the industry best practices.

Risk Management

Establish and implement risk management in BPS (as per the global guidelines)

Conduct risk assessments for all BPS processes.

Providing support, education and training to staff to build risk awareness within the BPS.

Providing consulting support being the subject matter expert (SME) for risk management.

Compliance management

Establish and implement compliances as required in individual processes.

Conduct Compliance audits on a regular basis.

Prepare compliance audit reports and share the same with Senior Manager BPS.

Ensure all weaknesses are addressed with support from process managers

Counter Fraud management

Shall support in all Counter Fraud related work as and when required

Shall conduct Segregation of duties assessments for all critical roles in all BPS processes and ensure all conflict of interests are addressed through appropriate controls.

Code of Conduct management

Shall conduct trainings on compliances/risk management/code of conduct etc to ensure behaviors is embedded at every level in the processes

Information Security and other mandatory compliances:
Read, understand and comply with the information security policies.

Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies.

Ensure compliances to Organisational policies like code of conduct, IT policy etc.

Qualifications

Graduation or equivalent (Minimum 60%)

Certified ISO 9001 as auditor

Certified green belt

Role specific knowledge and experience

Work experience in the field of Compliance and risk management.

Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification – communication skills will also be judged in the voice and accent assessment round.

Expert in Audit Management and in conducting Internal Audits

Expert in ERM

Expert in Compliance Management

Expert in Counter Fraud management

Ability to conduct sessions on risk management, especially risk identification and assessment.

Ability to conduct all types of audits e.g., process audits, financial audits, fraud audits/investigations, etc.

Able to simultaneously manage tasks for multiple processes

Be proficient in creating and documenting procedures.

Be proficient in conducting audits

Be proficient in managing customer escalations and preparing corrective actions.

Be proficient in managing internal and external audits.

Have great interpersonal and communication skills

Be Versatile. A big part of the BPS function is the willingness to help one another even though it may fall outside of the job description

Motivated self-starter who must be eager to learn and develop as the role expands

Further Information

Pay Band –7

Contract Type – Indefinite

Department/Country- IELTS Online/ India – Noida

Closing Date (Time) – 5th July 22 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.